(TNND) — One Texas Roadhouse customer is going viral on TikTok after he claims to have received a cheaper steak than what he ordered, leading to him tell other restaurant-goers to beware of potentially being ripped off. And now, the restaurant is responding.
Kenneth Card posted a TikTok earlier this month warning other customers that he was given a sirloin steak instead of the filet mignon he ordered “three times” at the Texas Roadhouse in Forsyth, Illinois.
Card’s video racked up over 30,000 views, with the man telling Fox News that his experience working in hotel and restaurant kitchens preparing and cutting steaks makes him “confident he could tell the difference.”
Card said he has been going to the Texas Roadhouse in Forsyth about once a week for over a year. He said he even built a rapport with employees at the Illinois location.
He said the first time the alleged steak mix-up happened, he told staff he thought he received the wrong cut and they gave him a filet.
On the next visit, Card told the outlet that he ate the steak and didn’t voice his concerns. But, on the third visit, he ordered the filet mignon again, which led him to speak with a manager.
Card told the manager that this is the third time something like this has happened.
He said the restaurant workers took the meal away to get another opinion and staff told him it was “not what he had ordered.” He said he waited for a new one and took it to go before sharing his now-viral TikTok video.
According to the Texas Roadhouse website, the 8-ounce sirloin costs $19.49, while the 8-ounce filet mignon costs $29.99 at the Forsyth location.
Card told the outlet he was surprised the video took off and just wants to make sure people are “getting what they pay for.”
A Texas Roadhouse spokesperson told Fox News it has “not been able to track that this occurred on three occasions,” but confirmed it was corrected on-site once. The spokesperson said management “quickly made it right” and that the company had looked into Card’s allegations.
The spokesperson said employees “double-check food for quality and accuracy” as it is taken from the kitchen. The company encouraged customers who believe they received the wrong steak or are charged incorrectly to alert their server “at the time,” so the issue can be addressed.