The Plano Public Library has served as a cornerstone of learning and community connection for more than 60 years. Today, as technology shapes nearly every aspect of daily life, the library continues to evolve to meet the city’s growing digital needs. Through education, access, and personalized support, Plano librarians are helping residents of all ages gain the skills and confidence needed to succeed in a digital world.
Understanding Plano’s Digital Literacy Needs
Plano is a diverse and highly educated city that has grown from a small community into a major hub of nearly 300,000 people. While many residents are comfortable with technology, gaps in digital access and skills remain across age groups and backgrounds.
“More than a third of our adult population didn’t grow up with the internet,” said Kristin Linscott, who coordinates community partnerships across all five Plano Public Library locations. “They still have learning needs when it comes to using technology.”
Public Services Librarians Aisha Mohammed, Emily Raymond, and Sharon Forinash each bring a unique perspective to the issue. Aisha, who has a background in teaching and literature, noted how her interest in computers allows her to blend creativity and technology in her work. Sharon, who began her career before computers were common in classrooms, said she understands firsthand how overwhelming new technology can feel. Emily, whose experience bridges both generations, emphasized that digital skills now touch every part of life, from education and healthcare to employment and communication.
As Emily put it, “It’s not one and done. Technology is constantly changing, and people need continuing opportunities to learn and upskill.”
How the Library Bridges the Gaps
Plano Public Library’s approach to digital literacy combines access, education, and hands-on support. Every location offers free high-speed Wi-Fi, computers and 3D printers. Specialized equipment is available at several locations in the Digital Creation Spaces, studios equipped with cameras, green screens, lighting kits, and software for design, editing and 3D modeling. Residents can explore programs like Unreal Engine for gaming, Tinkercad for 3D design, and Adobe Creative Suite for digital media projects.
“We’ve seen people use the space for everything from podcasts and music to school news segments and audition videos,” said Sharon. “Our patrons are incredibly creative.”
The library also supports business and workforce development through initiatives such as Team Up for Entrepreneurial Success, a networking and resource-sharing program that brings together aspiring and established business owners. “We hear directly from entrepreneurs about their challenges and connect them with the right tools and partners,” Emily explained.
Other programs help students and families build foundational skills. Partnerships with Texas A&M introduce children to basic coding concepts, while take-home STEAM kits and educational Launchpads help parents provide safe, affordable learning tools.
Teenage patrons also play a big part of Plano’s programming. Emily explains, “I work with our Teen Street Team. They act as an advisory board for us. They help us with monthly advisory questions. We have them check our databases and see what resources we are missing. The library is a safe space for teens to come and do their projects and they really love the access to our ebook collection.”
Members of the Teen Street Team work on a promotional video
The Teen Street Team also creates promotional videos for library programs and services, using their phones. But they don’t just shoot video, they also learn how to edit, and add music, and make them look professional. “It helps us promote our resources but also gives teens some additional digital literacy skills,” Emily said.
Staff training is also a priority. “We have to make sure our team feels confident helping patrons with technology,” Aisha said. “That’s everything from Adobe software to AI tools. We want staff to stay current so we can meet community needs.”
Impact and the Future of Digital Access
Every day, library staff witness the difference digital skills can make. Sharon recalled helping a 72-year-old man create his first resume and celebrate when he landed a job two weeks later. Emily shared stories of ESL learners joining conversational English classes both in person and online, connecting with others around the world. Aisha has guided patrons through everything from tax filing to 3D printing, offering a trusted space to learn and ask questions.
“We’re often the 311 desk of the community,” Emily said. “People come to us when they don’t know where to start. Whether it’s a business form or a school project, the library is that first step.”
For Kristin, Plano Public Library’s digital literacy work comes down to a three-part mission: ensuring access to the internet, access to devices, and the skills to use them effectively.
The impact of that mission is clear. Residents are launching small businesses, students are creating digital media projects, older adults are discovering new opportunities and ways to stay connected, and families are learning together. As technology continues to evolve, Plano Public Library stands ready to help its community grow right alongside it.