San Antonio weighs new penalties for repeat nuisance properties
San Antonio could soon impose new penalties on property owners and residents responsible for chronic nuisance properties under…
Dallas 311 requests reveal top concerns by district
Recycling and garbage cans sit along a street in East Dallas. Elías Valverde II/Staff Photographer Dallasites across the…
West Houston residents watched water pour into streets for weeks before pipe repairs
HOUSTON – Residents in a West Houston neighborhood say they spent more than two weeks watching water pour…
Houston Concert Watch 8/19: Santana, Doobies and More
Ah, the passage of time. “Like sand through the hourglass, so are the Days of Our Lives.” It…
1 number, thousands of calls: Inside San Antonio’s 311 operation
The calls start coming almost as soon as the workday begins. One resident needs a missed trash pickup.…
Dallas City Hall Debate Returns As Full Cost Picture Remains Unclear
Wednesday’s 9 a.m. City Council briefing includes a public City Hall repair item and closed-session discussions on relocation…
Why Houston trash pickup is falling behind
Houston – Houstonians filed 2,161 complaints about missed garbage pickup in the past four weeks, according to city…
San Antonio’s 311 call center receives 12K-15K calls per week, director of customer service says
SAN ANTONIO – When heavy rain lingers and standing water lines the streets, potholes can expand quickly, leaving…
San Antonio’s 311 call center receives 12K-15K calls per week, director of customer service says
If you need help with the Public File, call (210) 351-1200 At KSAT, we are committed to informing…
Houston looks to curb illegal dumping with on-demand heavy trash pickup and possible landfill partnerships
HOUSTON – Illegal dumping remains a persistent problem across Houston, with piles of debris showing up along roadways,…
Here’s what Austin residents called 311 about in 2025
Austin had a turbulent year. The city tried to reinvent itself. It didn’t go over particularly well. Then…
What to know about Thanksgiving closures in Bexar County
City Hall and most municipal offices will be closed on Thursday, Nov. 27, and Friday, Nov. 28, in…