her family told WFAA-TV.<\/a><\/p>\nWells Fargo denied Young\u2019s fraud claim in May, citing \u201cuntimely reporting,\u201d according to correspondence reviewed by the family.<\/p>\n
\u201cThe claim will remain denied, and we will not reimburse you for the disputed transactions,\u201d the bank reportedly wrote.<\/p>\n
The rejection has taken a toll on Young, according to her family.<\/p>\n
\u201cIt\u2019s been very sad, and more so to see we can\u2019t get through a bank visit without her vomiting or being in tears,\u201d Young\u2019s granddaughter, Kecia Byars, told WFAA-TV.<\/p>\n
Young\u2019s family insists she contacted the bank well within the reporting window mandated by Wells Fargo in order to submit a claim for reimbursement.<\/p>\n
On Sept. 6, Young called Wells Fargo to ask about both checks \u2014 a call she documented in her checkbook, WFAA-TV reported.<\/p>\n
A bank representative told her the electric bill check had not cleared, and Young requested a stop payment.<\/p>\n
Wells Fargo denied Young\u2019s fraud claim in May, citing \u201cuntimely reporting,\u201d months after the altered check drained nearly $15,000 from her account. WFAA<\/p>\n
She was also told the car loan check had cleared.<\/p>\n
According to the family, the rep did not tell Young that the check had been cashed by someone other than the intended payee.<\/p>\n
Believing the loan had been paid, Young took no further action.<\/p>\n
Later that month, she received a bill from the lender showing the balance was still due.<\/p>\n
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It wasn\u2019t until mid-October, after she obtained an image of the cashed check, that the fraud became clear, the victim\u2019s family said.<\/p>\n
The name of the payee had been changed to someone Young did not know and her signature appeared to have been altered.<\/p>\n
Young filed a fraud claim with Wells Fargo, and her family filed a report with the Dallas Police Department, they said.<\/p>\n
Young documented a Sept. 6, 2024 call to Wells Fargo in her checkbook \u2014 weeks after mailing the checks \u2014 when she was told the car loan payment had \u201ccleared.\u201d WFAA<\/p>\n
They added that the altered check was initially rejected by one bank because it appeared fraudulent before another bank ultimately cashed it.<\/p>\n
Young, who had banked with Wells Fargo since 1996, later closed her account.<\/p>\n
After WFAA aired a report on the case, Wells Fargo said it was \u201cre-reviewing\u201d Young\u2019s claim amid public backlash. Brett \u2013 stock.adobe.com<\/p>\n
After WFAA reported the story late last month, viewers nationwide contacted the station with similar accounts involving elderly relatives whose fraud claims were denied over timing issues.<\/p>\n
Following a second report earlier this week, Wells Fargo said it was \u201cre-reviewing\u201d Young\u2019s case.<\/p>\n
Dallas police also said they were taking another look at the case.<\/p>\n
The Post has sought comment from Wells Fargo.<\/p>\n","protected":false},"excerpt":{"rendered":"An 83-year-old Texas woman says Wells Fargo left her on the hook for nearly $15,000 after fraudsters altered…\n","protected":false},"author":2,"featured_media":109535,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[49036,910,8374,27,29,28,13525],"class_list":{"0":"post-109534","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-texas","8":"tag-banks","9":"tag-business","10":"tag-fraud","11":"tag-texas","12":"tag-texas-headlines","13":"tag-texas-news","14":"tag-wells-fargo"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts\/109534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/comments?post=109534"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts\/109534\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/media\/109535"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/media?parent=109534"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/categories?post=109534"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/tags?post=109534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}