{"id":15180,"date":"2025-10-22T04:41:13","date_gmt":"2025-10-22T04:41:13","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-tx\/15180\/"},"modified":"2025-10-22T04:41:13","modified_gmt":"2025-10-22T04:41:13","slug":"texas-restaurants-take-big-hit-after-massive-aws-outage-kills-online-orders","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-tx\/15180\/","title":{"rendered":"Texas restaurants take big hit after massive AWS outage kills online orders"},"content":{"rendered":"

In a Venn diagram of disasters, the circles\u00a0include storms<\/a> (all of them<\/a>), heat waves<\/a>, car crashes<\/a>, and Internet outages. Texas restaurants have the unfortunate distinction of falling dead center of all of that.<\/p>\n

The world found itself in disaster mode once again Monday after Amazon Web Services<\/a>, one of the world’s largest cloud service providers, suffered an outage. This is a big deal as AWS provides the critical services that a lot of apps and websites use to operate. When it fell, so did the others.<\/p>\n

Obviously, this was bad news for Texas restaurants that rely on point-of-sale systems, third-party delivery services, and apps for their daily operations and sales. Rafael Nasr of Houston Mediterranean fast-casual chain Craft Pita<\/a> noticed something was up at around 7 a.m. when the New York Times alerted the AWS outage.<\/p>\n

“My wife works in tech, and I know how big AWS is, so I knew it would affect some part of my day,” Nasr told Chron.<\/p>\n

\"Chef<\/p>\n

Chef Rafael Nasr, Craft Pita (Craft Pita\/Handout)<\/p>\n

And it did: The outage shut down Craft Pita’s online ordering and third-party delivery capability. Nasr also found he wasn’t able to do payroll via Toast. When he huddled his team that day, he told them to expect a lot of phone calls.<\/p>\n

“We lost 25 percent of our business yesterday,” Nasr said. “You just have to grit your teeth and go through with it. Thankfully, we had a good amount of catering orders yesterday.”<\/p>\n

Restaurants in Greater Houston, Texas, and across the country reported<\/a> similar<\/a> or even worse<\/a> issues.\u00a0JD’s Hamburgers in Fort Worth told KXAS-TV<\/a> that the outage knocked out credit card payments. JD’s had to fill out handwritten tickets as a backup plan.<\/p>\n

AWS managed to right itself around 3 p.m., though not entirely. The outage was a stark reminder of the pitfalls of the post-Covid restaurant economy. Many have pivoted a significant chunk, if not all of their business toward pick-up and delivery orders. When the tech fails, Nasr pointed out there’s no insurance or backup plan.<\/p>\n

“It just goes to show when you build your business around relying on these third-party marketplaces, that’s the consequence,” Nasr said. “You’re so reliant on the technology that when the technology doesn’t work, you’re SOL.”<\/p>\n

More Food & Drink<\/p>\n

Debate | Houston’s beef with coffee in a paper cup spills over<\/a>
Popular | Texas chicken restaurant chain snags top U.S. ranking<\/a>
Nightlife | Houston drinking trend is redefining the local hangout<\/a>
Business | ‘Closed’ signs seen at controversial Houston restaurant<\/a><\/p>\n

For more food news and features from Chron,\u00a0sign up for The Feed newsletter here<\/a>.<\/p>\n

This article originally published at Texas restaurants take big hit after massive AWS outage kills online orders<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"In a Venn diagram of disasters, the circles\u00a0include storms (all of them), heat waves, car crashes, and Internet…\n","protected":false},"author":2,"featured_media":15181,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[12416,12419,12418,12417,27,29,28],"class_list":{"0":"post-15180","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-texas","8":"tag-aws","9":"tag-craft-pita","10":"tag-delivery-services","11":"tag-rafael-nasr","12":"tag-texas","13":"tag-texas-headlines","14":"tag-texas-news"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts\/15180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/comments?post=15180"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts\/15180\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/media\/15181"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/media?parent=15180"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/categories?post=15180"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/tags?post=15180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}