The new rates were to increase residential gas bills by 10%-19%, or from just under $4 to just over $11 per month, depending on the size of the home, El Paso city officials have reported.<\/p>\n
However, Texas Gas customers in El Paso are reporting on social media increases <\/a>that, in many cases, are more than doubling, even quadrupling their latest winter bill.<\/p>\n The two culprits responsible for the skyrocketing bills are: a higher natural gas cost in February and a higher gas delivery charge, the result of the newly approved rates.<\/p>\n City officials have heard the bill complaints, they recently reported.<\/p>\n The city, which opposed the rate increase, has asked for a rehearing with the Railroad Commission. And on Monday, March 2, City Council authorized the city attorney to file an appeal of the rate decision in a court, but the court was not specified.<\/p>\n Bills for February gas usage \u201cwere higher because several things happened at once: higher winter usage, a temporary increase in the market cost of gas and the timing of the new usage-based delivery charge appearing on bills,\u201d Jason Cleary, a spokesman for One Gas, Texas Gas\u2019 parent company based in Tulsa, Oklahoma, said in an email.<\/p>\n Winter Storm Fern boosts natural gas prices<\/p>\n The market price of natural gas rose briefly in February because of January’s Winter Storm Fern<\/a> and colder temperatures that affected much of the nation, Cleary said.<\/p>\n “That higher price passes directly to the customer bill and changes month to month based on market conditions,” Cleary said.<\/p>\n More: El Paso Electric rate increase approved; here’s how much more you’ll pay<\/a><\/p>\n Natural gas flares at a wellhead in Hobbs, New Mexico in March 2024.<\/p>\n Delivery charge skyrockets<\/p>\n The \u201crecently approved rate case lowered the fixed monthly charge (by about $3 per month) and shifted more costs into a delivery charge that varies based on how much natural gas a customer uses,\u201d and is not tied to the cost of the gas, Cleary said.<\/p>\n The delivery charge is for the cost of operating and maintaining the Texas Gas delivery system, city officials have reported.<\/p>\n The delivery charge increased many times over for many customers posting on Facebook.<\/p>\n One person posted copies of bills on The Real FitFam El Paso Facebook page <\/a>showing the delivery charge increased from $1.48 on their February bill to $44.23 on their March bill, an increase of $42.75, or up more than 2,800%<\/p>\n An El Paso Times reporter had a similar increase on their customer charge \u2014 going from $1.62 to $35.96. an increase of $34.34. or up 2,119%. The amount of gas used increased 3.8%, from 97 Ccf to 100.66 Ccf \u2014 an increase of 3.66 Ccf. (A Ccf is 100 cubic feet).<\/p>\n Cleary did not immediately respond to a question about why the delivery charge percentage increase is so much higher than the percentage increase in gas consumption.<\/p>\n “Customers seeking more predictable bills can enroll in the Average Payment Plan, and anyone with questions is encouraged to visit texasgasservice.com\/elpasoratecase <\/a>or contact us (at 800-700-2443) so we can review their bill,” Cleary said.<\/p>\n Vic Kolenc may be reached at 915-546-6421;\u00a0vkolenc@elpasotimes.com<\/a>;\u00a0@vickolenc<\/a>\u00a0on X, and\u00a0@vkolenc.bsky.social\u00a0<\/a>on Bluesky.<\/p>\n This article originally appeared on El Paso Times: El Pasoans get sticker shock with new Texas Gas Service bills<\/a><\/p>\n![\"Natural](\"https:\/\/www.newsbeep.com\/us-tx\/wp-content\/uploads\/2026\/03\/1a59f9cab90ad9d49f051d557c3b4ace.jpeg\"\/)
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