{"id":200721,"date":"2026-03-12T01:32:07","date_gmt":"2026-03-12T01:32:07","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-tx\/200721\/"},"modified":"2026-03-12T01:32:07","modified_gmt":"2026-03-12T01:32:07","slug":"buc-ees-earns-f-rating-from-better-business-bureau","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-tx\/200721\/","title":{"rendered":"Buc-ee’s earns “F” rating from Better Business Bureau"},"content":{"rendered":"

Famous for clean bathrooms and brisket sandwiches, Buc-ee’s just got the worst possible grade from the Better Business Bureau.<\/p>\n

The BBB says the “F” rating is due to a pattern by the Texas-based travel chain of “not addressing customer complaints.”\u00a0<\/p>\n

The BBB claims that Buc-ee’s does not have any assistance phone numbers posted on its website, that email concerns frequently go unanswered, and that it failed to respond to 88 complaints filed against the business.\u00a0<\/p>\n

The agency said its ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness and that customer reviews do not impact ratings. BBB also said its ratings update automatically as new information is received.\u00a0<\/p>\n

Of 38 locations rated on the agency’s website, 33 were given “F” ratings, 2 “A” ratings and 2 “C-” ratings. One location’s rating was undetermined. \u00a0<\/p>\n

CBS News Texas reached out to Buc-ee’s, but has not heard back. \u00a0<\/p>\n

In:<\/p>\n","protected":false},"excerpt":{"rendered":"Famous for clean bathrooms and brisket sandwiches, Buc-ee’s just got the worst possible grade from the Better Business…\n","protected":false},"author":2,"featured_media":200722,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[79006,79208,79207,27,29,28],"class_list":["post-200721","post","type-post","status-publish","format-standard","has-post-thumbnail","category-texas","tag-better-business-bureau","tag-buc-ee039s","tag-consumer-complaints","tag-texas","tag-texas-headlines","tag-texas-news"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts\/200721","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/comments?post=200721"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts\/200721\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/media\/200722"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/media?parent=200721"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/categories?post=200721"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/tags?post=200721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}