EL PASO, Texas (KFOX14\/CBS4) \u2014 The El Paso Independent School District announced a new hotline to help families with any questions or concerns regarding their children’s education. <\/p>\n
Parents and caregivers can call the Family Help Desk at 915-230-2581, Monday through Friday, between 8 a.m. and 5 p.m. whenever families have questions regarding enrollment, transportation, student services, special programs, among other things. <\/p>\n
The El Paso ISD said bilingual staff will take the calls, answer questions, or connect callers with the appropriate departments, hoping to address concerns quickly or with a follow-up within 24 hours. <\/p>\n
EPISD also promised that calls that come in after hours will be returned the following business day. <\/p>\n
Families also have the option of emailing at familyhelpdesk@episd.org<\/a> instead of calling. <\/p>\n RECOMMENDED: El Paso private school says interest is growing as Texas voucher deadline nears<\/a><\/p>\n The new help desk is part of El Paso ISD’s initiative to improve communication between themselves and families. <\/p>\n \u201cFamilies often don\u2019t know where to start when they have a question or concern,\u201d said Chief Communications Officer Liza Rodriguez. \u201cThe Family Help Desk was created to make that process simple. Whether a parent needs help enrolling a child, understanding a program, or finding the right department, this team is here to guide them.\u201d<\/p>\n The service reflects the district\u2019s commitment to improving responsiveness and transparency while ensuring families remain closely connected to their schools.<\/p>\n EPISD said the Family Help Desk will continue to evolve as people use it and the district gets a sense of the most common needs and concerns. <\/p>\n \u201cOur goal is to remove barriers and make sure every family knows they have someone in the district who will listen and help,\u201d Rodriguez said.<\/p>\n