HOUSTON \u2013 Homeowners in a west Houston neighborhood say a fiber internet installation project is causing more frustration than progress.<\/p>\n
Crews with Ezee Fiber have been working in the Briarhills subdivision, near Addicks-Howell Road in the Energy Corridor. While the company says it is expanding high-speed internet access, some residents say the work has come at a cost.<\/p>\n
\u201cI would give them an F,\u201d one homeowner said.<\/p>\n
Several residents, who asked not to be identified, told KPRC 2 they are dealing with property damage, lack of communication, and difficulty getting responses to their concerns.<\/p>\n
\u201cThey have the attitude that your land is my land,\u201d one neighbor said. \u201cYou have a right of way, but we have some rights too. You can\u2019t just go up there and do anything you want to do.\u201d<\/p>\n
Homeowners say they were not properly notified before construction began.<\/p>\n
\u201cI asked the POA, and they said they knew nothing about this,\u201d one resident said. \u201cThey should have contacted our POA and given us maybe a month\u2019s notice.\u201d<\/p>\n
Others describe confusion and disorganization.<\/p>\n
\u201cFrom what I\u2019m seeing, it\u2019s like the left hand doesn\u2019t know what the right hand\u2019s doing,\u201d another neighbor said.<\/p>\n
One resident who spoke with a company representative during KPRC 2\u2019s visit described the interaction as unhelpful.<\/p>\n
\u201cHe sounded like a robot,\u201d the homeowner said, later adding, \u201cThey just don\u2019t seem like they know what they\u2019re doing.\u201d<\/p>\n
In an email to KPRC 2 News, one viewer described what they called widespread issues tied to construction, including cracked driveways, damaged utility lines, and debris left behind.<\/p>\n
\u201cThey wreak havoc in every community they enter,\u201d the viewer wrote. \u201cThey don\u2019t fix what they break.\u201d<\/p>\n
The viewer also claimed crews damaged water and cable lines, disrupted service, and failed to follow up on repairs.<\/p>\n
Company responds, says concerns addressed<\/p>\n
In a statement, an Ezee Fiber spokesperson said the company is committed to respecting homeowners and addressing issues.<\/p>\n
\u201cEzee Fiber is committed to building Houston\u2019s fiber internet network with respect for our neighbors and their properties,\u201d spokesperson Jim Schwartz said.<\/p>\n
The company says it made multiple attempts to contact a homeowner who raised concerns, reaching out five times in April. It also says it repaired affected property, including replacing sod, and stands by that work.<\/p>\n
Ezee Fiber added that residents with concerns are encouraged to contact its customer support team.<\/p>\n
BBB accreditation revoked amid complaint patternAccording to the BBB, Ezee Fiber\u2019s accreditation was revoked in June 2025 due to a pattern of complaints. (Copyright 2026 by KPRC Click2Houston – All rights reserved.)<\/p>\n
The company has also faced scrutiny from the Better Business Bureau.<\/p>\n