{"id":331509,"date":"2026-06-11T02:15:16","date_gmt":"2026-06-11T02:15:16","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-tx\/331509\/"},"modified":"2026-06-11T02:15:16","modified_gmt":"2026-06-11T02:15:16","slug":"georgetown-customer-service-center-to-open-as-part-of-su-560-in-2028","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-tx\/331509\/","title":{"rendered":"Georgetown Customer Service Center to open as part of SU 560 in 2028"},"content":{"rendered":"

\t\t\t\t\t\t\tThe Georgetown Customer Service Center<\/a> will open in the first phase of Southwestern University\u2019s 560-acre mixed-use development in 2028, following City Council approval of the development partnership June 9.<\/p>\n

About the project<\/p>\n

SU 560<\/a> encompasses the university-owned land located east of the campus and north of University Avenue, and will feature a mix of employment, residential, retail and hospitality spaces designed to complement the university and broader community, Capital Improvement Project Manager Jennifer Bettiol said at the meeting.<\/p>\n

The initial 67-acre Phase 1 will include the new Georgetown facility, which will consolidate 13 city departments with over 250 employees, City Manager David Morgan said. Residents will find customer-facing services in the three-story, 75,000-square-foot facility.<\/p>\n

The first floor will include the utility billing department, an IT data center, public meeting spaces, the economic development department and a 5,000-square-foot retail space, according to the June 9 presentation.<\/p>\n

Other city departments located on the second and third floors will include development services, code compliance, human resources and askGTX. The facility will also house a remote police office, and remote library lockers and book drops.<\/p>\n

Digging deeper<\/p>\n

SU and Georgetown officials entered a 99-year land lease for the project.<\/p>\n

The university is deeding approximately 1.8 acres of land to the city and will handle the construction of the initial utilities and collector roads. Georgetown will provide an $8.5 million transportation incentive grant to fund road improvements, such as turn lanes and a future traffic signal.<\/p>\n

The city will also build a 350-space shared parking lot, which includes 99 secured spots for the city’s fleet vehicles.<\/p>\n

Remember this?<\/p>\n

At full build-out, SU 560 will include 110,000 square feet of office and research space, 45,000 square feet of retail, 150 multifamily homes, a 110,000-square-foot hotel and conference center, a 38,000-square-foot entertainment venue, and 35 acres of parks and open space, according to a university news release.<\/p>\n

What\u2019s next<\/p>\n

Construction on the Customer Service Center will begin in September, and the facility is expected to open its doors to the public in mid-2028.<\/p>\n

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