{"id":339999,"date":"2026-06-17T16:34:11","date_gmt":"2026-06-17T16:34:11","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-tx\/339999\/"},"modified":"2026-06-17T16:34:11","modified_gmt":"2026-06-17T16:34:11","slug":"austin-3-1-1-helps-connect-residents-to-city-services-year-round","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-tx\/339999\/","title":{"rendered":"Austin 3-1-1 helps connect residents to city services year-round"},"content":{"rendered":"

Whether it’s reporting a pothole, requesting assistance with city services, or finding information about local resources, Austin 3-1-1 <\/a>serves as a one-stop connection point for residents across the city.<\/p>\n

\"Whether<\/p>\n

Whether it’s reporting a pothole, requesting assistance with city services, or finding information about local resources, Austin 3-1-1 serves as a one-stop connection point for residents across the city.<\/p>\n

Sierra Waggoner welcomed Marisa Campbell from Austin 3-1-1 to We Are Austin to discuss how the service helps Austinites access information, submit service requests, and connect with city departments 24 hours a day, seven days a week.<\/p>\n

\"{p}Sierra<\/p>\n

Sierra Waggoner welcomed Marisa Campbell from Austin 3-1-1 to We Are Austin to discuss how the service helps Austinites access information, submit service requests, and connect with city departments 24 hours a day, seven days a week.<\/p>\n

Campbell explained that Austin 3-1-1 is the city’s non-emergency resource for residents seeking assistance or information.<\/p>\n

“Austin 3-1-1 is the non-emergency number for the City of Austin,” Campbell said. “If you need to submit a service request, if you need information on anything city related, or if you have a question about something city related, we’re here to help.”<\/p>\n

\"Residents<\/p>\n

Residents can also report issues at city pools, damaged pedestrian beacons, graffiti, broken playground equipment, and even loose or lost animals through the service.<\/p>\n

The service handles a wide range of requests throughout the year, from broken streetlights and potholes to park maintenance concerns and city infrastructure issues. During the summer months, Campbell said aquatic maintenance and water-related concerns are among the most common requests.<\/p>\n

\"{p}The<\/p>\n

The service handles a wide range of requests throughout the year, from broken streetlights and potholes to park maintenance concerns and city infrastructure issues. During the summer months, Campbell said aquatic maintenance and water-related concerns are among the most common requests.<\/p>\n

“If there’s any water waste issues, water is running down the driveway or if there’s a broken sprinkler head that belongs to the city, things like that, you can give us a call,” Campbell said.<\/p>\n

\"{p}Residents<\/p>\n

Residents can also report issues at city pools, damaged pedestrian beacons, graffiti, broken playground equipment, and even loose or lost animals through the service.<\/p>\n

Residents can also report issues at city pools, damaged pedestrian beacons, graffiti, broken playground equipment, and even loose or lost animals through the service.<\/p>\n

Austin 3-1-1 offers multiple ways to submit requests, making it easy for residents to connect with the city.<\/p>\n

“Personally, my favorite way is the Austin 3-1-1 mobile app,” Campbell said. “It just got a refresh, so it looks really nice and it’s easy to navigate.”<\/p>\n

She noted that the app allows users to upload photos directly with their requests, helping city departments better identify and address issues.<\/p>\n

In addition to the app, residents can call 3-1-1 directly to speak with a call ambassador or submit requests online through the city’s website.<\/p>\n

The department has also expanded language accessibility to better serve Austin’s diverse population. Earlier this year, Austin 3-1-1 launched a Spanish-language version of its mobile app, allowing users to submit requests and receive updates entirely in Spanish.<\/p>\n

\"The<\/p>\n

The department has also expanded language accessibility to better serve Austin’s diverse population. Earlier this year, Austin 3-1-1 launched a Spanish-language version of its mobile app, allowing users to submit requests and receive updates entirely in Spanish.<\/p>\n

“We also have what’s called the Language Access Line,” Campbell said. “If you call 3-1-1, we have over 250 different languages that you can submit your service request in.”<\/p>\n

\"{p}By<\/p>\n

By offering around-the-clock support, multiple reporting options, and expanded language access, Austin 3-1-1 continues to make it easier for residents to connect with city services and get answers to their questions.<\/p>\n

By offering around-the-clock support, multiple reporting options, and expanded language access, Austin 3-1-1 continues to make it easier for residents to connect with city services and get answers to their questions.<\/p>\n

For more information, residents can download the Austin 3-1-1 mobile app, call 3-1-1, follow Austin 3-1-1<\/a> on social media, or visit the City of Austin website.<\/a><\/p>\n

\"For<\/p>\n

For more information, residents can download the Austin 3-1-1 mobile app, call 3-1-1, follow Austin 3-1-1 on social media, or visit the City of Austin website.<\/p>\n","protected":false},"excerpt":{"rendered":"Whether it’s reporting a pothole, requesting assistance with city services, or finding information about local resources, Austin 3-1-1…\n","protected":false},"author":2,"featured_media":340000,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[132,134,133],"class_list":["post-339999","post","type-post","status-publish","format-standard","has-post-thumbnail","category-austin","tag-austin","tag-austin-headlines","tag-austin-news"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts\/339999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/comments?post=339999"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts\/339999\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/media\/340000"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/media?parent=339999"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/categories?post=339999"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/tags?post=339999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}