HOUSTON \u2013 After KPRC\u2019s 2 Helps You began reporting that some World Cup fans had their StubHub tickets canceled at the last minute without replacements, Texas Attorney General Ken Paxton announced Friday that his office is now investigating the ticket-resale giant.<\/p>\n
Paxton\u2019s investigation points to \u201cwidespread reports\u201d that customers paid for 2026 FIFA World Cup tickets only to have orders suddenly canceled without warning, leaving the consumers without the tickets and experience they invested.<\/p>\n
The World Cup in the United States is being viewed as a once-in-a-lifetime experience, meaning thousands of ticket purchases then resulted in additional travel plans and accommodations that had to be secured. <\/p>\n
In the past week, 2 Helps You\u2019s Mario D\u00edaz shared multiple complaints from fans who said StubHub orders fell apart days before kickoff, including one less than a couple of hours before the game. <\/p>\n
In a June 26 report, D\u00edaz told the story of a Toronto teacher, Lisa Coulter, who said her StubHub order was canceled six days before the Houston match she planned out months in advance. After D\u00edaz contacted StubHub about her case, she said the company called her and provided replacement tickets in time to watch her homeland of Cabo Verde.<\/p>\n
In a follow-up story on Wednesday, D\u00edaz reported that Cypress resident Marilyn Gonzales said her family\u2019s tickets were canceled shortly before a June 17th match involving Portugal in Houston. Gonzales told 2 Helps You she filed a consumer complaint with the Texas Attorney General\u2019s Office after watching Coulter\u2019s experience.<\/p>\n
Although, Gonzales family never made the match. StubHub offered a refund days later. The option for replacement tickets was not an option. 2 Helps You has asked StubHub on multiple occasions this week if there was a potential solution in providing tickets to Gonzales for Saturday\u2019s Canada vs. Morocco – since the match is the final one in Houston – however StubHub has failed to respond. <\/p>\n
In our same report, Esteban Vidal and his wife Yesenia from Tampa, Florida expressed that an identical experience happened to their tickets for a quarterfinals match in Miami on July 11th. <\/p>\n
2 Helps You contacted StubHub last Saturday – a day after we made the retailer aware of the Gonzales case – and StubHub provided replacement tickets to Vidal less than 48 hours later. \u201cI don\u2019t think we could have got your tickets back if it weren\u2019t for you,\u201d said Vidal to D\u00edaz in an interview. <\/p>\n