Texas Attorney General Ken Paxton is investigating StubHub over reports that the ticket resale platform is canceling or failing to deliver FIFA World Cup tickets that fans have already paid for, according to a news release. <\/p>\n
Since the 2026 FIFA World Cup began, fans across the country \u2014 including in Texas host cities Dallas and Houston \u2014 have reported that StubHub canceled their tickets days, or even hours, before kickoff, the release said. <\/p>\n
StubHub has attributed the cancellations to \u201ctransfer problems\u201d tied to FIFA\u2019s ticketing platform, the attorney general\u2019s office states. <\/p>\n
However, consumer complaints suggest a broader pattern commonly known as \u201cghost ticketing\u201d \u2014 a practice in which sellers list tickets they do not actually have, collect payment and then cancel the order when they are unable to deliver.<\/p>\n
\u201cIn many cases, attending a World Cup match is a once-in-a-lifetime experience. If StubHub is ghost ticketing Texans out of that experience, my office will use every tool available to hold them accountable and help fans who have been wronged,\u201d he said.<\/p>\n