And while DFW saw the highest number of lost flight attendant work days in June, APFA says a similar situation occurred across the airline\u2019s hub bases that are dotted around the United States.<\/p>\n
Miami (MIA) lost around 646 flight attendant work days in June, LaGuardia (LGA) lost 484 days, Charlotte (CLT) lost 477, Philadelphia (PHL) lost 420 days, Chicago (ORD) lost 317 days, Phoenix (PHX) lost 221 days, Los Angeles (LAX) lost 201 days, and finally, Washington National (DCA) lost 68 days.<\/p>\n
In total, nearly 4,000 flight attendants\u2019 work days were lost in June because flight attendants were being pulled off working flights so that they could attend management meetings or were grounded due to ongoing investigations.<\/p>\n
\u201cNo one is arguing against accountability. But somewhere along the way, common sense has been replaced,\u201d an internal memo from APFA said.<\/p>\n
The union places the blame for this massive increase in lost flight attendant work days on a newly introduced management structure, which APFA describes as \u201cmicromanagement.\u201d<\/p>\n
\u201cYears of disappointing financial performance, recurring operational failures, inexperienced leadership, a lack of support for both passengers and employees, siloed departments, and an unhealthy obsession with disciplining Flight Attendants instead of addressing management\u2019s own shortcomings have brought us to this point,\u201d a second memo from the union slammed.<\/p>\n
\u201cWhile the company has the right to manage its employees, we question why nearly every interaction has become an investigation.\u201d<\/p>\n
When American Airlines\u2019<\/a> Vice President of Inflight Bobbi Wells introduced the new management structure, it was described as a way to offer flight attendants, who don\u2019t routinely work with a manager, more support.<\/p>\n Instead, APFA says the new management structure is \u201cdisrupting our operations and costing the company dearly through unnecessary and excessive paid removals at all bases.\u201d<\/p>\n The union says it both accepts and supports the fact that management has the right to investigate and manage flight attendants, but claims the airline has become too focused on discipline.<\/p>\n In one case, the union claims a flight attendant was put under investigation after they were the victim of a passenger assault. In another case, several flight attendants had to answer why they followed the airline\u2019s own policies when a passenger made a complaint.<\/p>\n The latest dispute comes just months after American Airlines introduced a new system<\/a> that scores flight attendants against a slew of metrics that the carrier was quietly building over a 12-month period before anyone was even aware the platform, dubbed \u2018Me@Work\u2019 was being introduced.<\/p>\n For now, at least, the platform is being sold as a way for flight attendants to monitor their own performance and give them insight into how their performance compares to their coworkers.<\/p>\n Metrics included in the overall \u2018Me@Work\u2019 score include customer satisfaction, flight delays attributed to flight attendants, a so-called \u2018operational contribution,\u2019 and other data.<\/p>\n \n\tRelated\n<\/p>\n \t\tSubscribe to our newsletter\t<\/p>\n \n\t\tNo spam, just a weekly roundup of the best aviation news that you don’t want to miss\t<\/p>\n \t Mateusz Maszczynski honed his skills as an international flight attendant at the most prominent airline in the Middle East and has been flying ever since… most recently for a well known European airline. Matt is passionate about the aviation industry and has become an expert in passenger experience and human-centric stories. Always keeping an ear close to the ground, Matt’s industry insights, analysis and news coverage is frequently relied upon by some of the biggest names in journalism.<\/p>\n![\"\"](\"https:\/\/www.newsbeep.com\/us-tx\/wp-content\/uploads\/2026\/07\/cef9cb1579594cfd078520dbe0869fd066e56d5e439461f889f15c2dbeaa5417.png\")
\n\t\tMateusz Maszczynski<\/a>
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