{"id":446398,"date":"2026-09-24T16:34:12","date_gmt":"2026-09-24T16:34:12","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-tx\/446398\/"},"modified":"2026-09-24T16:34:12","modified_gmt":"2026-09-24T16:34:12","slug":"love-field-scores-third-dfw-falls-in-latest-jd-power-airport-rankings","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-tx\/446398\/","title":{"rendered":"Love Field scores third, DFW falls in latest JD Power airport rankings"},"content":{"rendered":"

Dallas Love Field<\/a>, the home base of Southwest Airlines,<\/a> finished third in the large airports category with 698 points out of a possible 1,000. Only Portland International Airport in Oregon and Tampa International Airport scored higher, with 708 and 715 points, respectively. Love Field<\/a> technically finished with 17 fewer points than last year, but its placement was unchanged.\u00a0<\/p>\n

\u201cDallas Love Field consistently earns high traveler satisfaction because of the relative ease in navigating our airport from check-in to boarding and from landing to departure,\u201d city of Dallas Aviation Director Patrick Carreno said in a statement. \u201cWe have managed to maintain that essential element even as we\u2019ve seen an exponential growth in passenger volume in recent years. We also boast a well-stocked and varied concessions program with unique shopping and dining options.\u201d<\/p>\n

He continued: \u201cAs we move forward with [the airport\u00a0expansion plan]\u00a0LEAP, we aim to maintain that same level of service and increase our customer-focused offerings and spaces to improve that rank further.\u201d<\/p>\n

However, DFW International Airport<\/a> scored just 616 points, one below average, in the mega airports category. DFW\u2019s 616 points earned it a finish outside of the top 10, with airports like San Francisco International, Miami International<\/a> and\u00a0Seattle-Tacoma International<\/a> finishing ahead of it. The winner of the mega category was Minneapolis-St. Paul International Airport, which tallied 684 points.\u00a0<\/p>\n

In a statement, DFW Airport said it is “in the midst of delivering a more than $12 billion transformation that has already resulted in improved roads and terminal access, along with significant progress in delivering new gates and customer-facing enhancements \u2014 including additional, state-of-the-art security screening areas with faster throughput, improved digital tools with real-time information for customers, and improved walkable connectivity throughout our expansive operation.”<\/p>\n

“We are incredibly proud that even during this time of change and disruption, the airport has continued to win the Airports Council International World Airport Service Quality Customer Experience Award four years in a row. We thank all of our passengers, partners and our community for supporting DFW Airport as we grow and continue to deliver a transformed travel experience that’s just over the horizon.”<\/p>\n

The results<\/a> were compiled using over 24,000 surveys from U.S and Canadian residents who had traveled through at least one U.S. or Canadian airport during the past 30 days. Travelers evaluated either the departure or arrival airport during their roundtrip experience. The period the study was conducted was between July 2025 and July 2026, according to JD Power.\u00a0<\/p>\n

Although both North Texas airports scored less points than the previous year, JD Power said that overall passenger satisfaction rose significantly this year \u201cthanks in large part to dozens of major airport capital improvement projects finally reaching completion.\u201d<\/p>\n

\u201cOn the whole, those efforts are finally starting to pay off in the form of higher overall passenger satisfaction scores,\u201d Michael Taylor, JD Power\u2019s managing director of travel, hospitality and retail, said in a statement. However, when it comes to the individual experiences of passengers, every detail counts and the specific design and structural decisions airports make can have a significant influence on how passengers spend their time\u00a0\u2014 and their money\u00a0\u2014 in the terminal.\u201d<\/p>\n

The study found that airport investments in local food, beverage and unique decor landed positively with travelers, adding that travelers’ experience was directly correlated with the amount of money spent in a terminal.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"Dallas Love Field, the home base of Southwest Airlines, finished third in the large airports category with 698…\n","protected":false},"author":2,"featured_media":446399,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[102,104,103,102221,91379,105977,105976],"class_list":["post-446398","post","type-post","status-publish","format-standard","has-post-thumbnail","category-dallas","tag-dallas","tag-dallas-headlines","tag-dallas-news","tag-tp-american-airlines","tag-tp-dfw-airport","tag-tp-love-field","tag-tp-southwest-airlines"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts\/446398","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/comments?post=446398"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts\/446398\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/media\/446399"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/media?parent=446398"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/categories?post=446398"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/tags?post=446398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}