HOUSTON \u2013 Residents in a West Houston neighborhood say they spent more than two weeks watching water pour into their streets from broken city pipes \u2014 despite repeatedly reporting the leaks through 311.<\/p>\n
By the time city crews began addressing the problem, one resident says the water had already created muddy, slick conditions and left a section of sidewalk torn up.<\/p>\n
Mary Trapp says she and her neighbors made multiple 311 reports asking the city to repair a burst pipe near their homes.<\/p>\n
\u201cThe city is wasting resources,\u201d Trapp said. \u201cThis is usable water, literally going down the drain.\u201d<\/p>\n
Trapp said she was told the work would be completed by Sept. 27.<\/p>\n
But the water continued flowing into the neighborhood into October.<\/p>\n
\u201cIt\u2019s not something you look forward to coming home at the end of the day,\u201d Trapp said.<\/p>\n
A second leak<\/p>\n
The issue wasn\u2019t limited to one location.<\/p>\n
One street over, residents also reported a separate apparent pipe burst that sent more water into the roadway and created pooling water.<\/p>\n
As neighbors continued trying to get the city\u2019s attention, KPRC 2 reached out and came to the neighborhood to see what was happening.<\/p>\n
City crews then began addressing the leaks.<\/p>\n
\u201cIt\u2019s frustrating that the only time they\u2019re responsive is when they might look bad,\u201d she said.<\/p>\n
Both leaks have since been repaired.<\/p>\n
Residents want better communication<\/p>\n
For Trapp\u2019s next-door neighbor, Desi Sirakova, the issue goes beyond the repairs themselves.<\/p>\n
Sirakova says residents understand the city has a lot of work to handle, but she says neighbors should receive basic updates when they report a problem.<\/p>\n
\u201cAll you want is to be acknowledged, not just in an app that there is a leak,\u201d Sirakova said.<\/p>\n
She says even a phone call or a knock on a neighbor\u2019s door could help residents understand what the city is doing and when they can expect a repair.<\/p>\n
\u201cIf you don\u2019t have the communication, even if it\u2019s the simple communication back with the community, you don\u2019t have the accountability,\u201d Sirakova said.<\/p>\n
Now that both leaks have been repaired, Trapp says she hopes residents won\u2019t have to repeatedly call \u2014 or involve KPRC 2 News \u2014 to get city crews to address similar problems in the future.<\/p>\n
Copyright 2026 by KPRC Click2Houston – All rights reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"HOUSTON \u2013 Residents in a West Houston neighborhood say they spent more than two weeks watching water pour…\n","protected":false},"author":2,"featured_media":453822,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[32521,155921,56,58,57,34231,59299],"class_list":["post-453821","post","type-post","status-publish","format-standard","has-post-thumbnail","category-houston","tag-32521","tag-broken-pipe","tag-houston","tag-houston-headlines","tag-houston-news","tag-repairs","tag-water-leak"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts\/453821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/comments?post=453821"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts\/453821\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/media\/453822"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/media?parent=453821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/categories?post=453821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/tags?post=453821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}