{"id":477599,"date":"2026-10-26T23:48:17","date_gmt":"2026-10-26T23:48:17","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-tx\/477599\/"},"modified":"2026-10-26T23:48:17","modified_gmt":"2026-10-26T23:48:17","slug":"texas-roadhouse-responds-to-customers-viral-claim-he-was-given-cheaper-steak-3-times","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-tx\/477599\/","title":{"rendered":"Texas Roadhouse responds to customer&#8217;s viral claim he was given cheaper steak 3 times"},"content":{"rendered":"<p>(TNND) \u2014 One Texas Roadhouse customer is going viral on TikTok after he claims to have received a cheaper steak than what he ordered, leading to him tell other restaurant-goers to beware of potentially being ripped off. And now, the restaurant is responding.<\/p>\n<p>Kenneth Card<a href=\"https:\/\/www.tiktok.com\/@kennethcard3\/video\/7693108549186063630\" target=\"_blank\" title=\"https:\/\/www.tiktok.com\/@kennethcard3\/video\/7693108549186063630\" class=\"themeColorForLinks\" rel=\"nofollow noopener\"> posted a TikTok <\/a>earlier this month warning other customers that he was given a sirloin steak instead of the filet mignon he ordered &#8220;three times&#8221; at the Texas Roadhouse in Forsyth, Illinois. <\/p>\n<p>Card&#8217;s video racked up over 30,000 views, with the<a href=\"https:\/\/www.foxnews.com\/food-drink\/man-says-texas-roadhouse-served-him-20-steak-instead-pricier-filet-multiple-times\" target=\"_blank\" title=\"https:\/\/www.foxnews.com\/food-drink\/man-says-texas-roadhouse-served-him-20-steak-instead-pricier-filet-multiple-times\" class=\"themeColorForLinks\" rel=\"nofollow noopener\"> man telling Fox News<\/a> that his experience working in hotel and restaurant kitchens preparing and cutting steaks makes him &#8220;confident he could tell the difference.&#8221;<\/p>\n<p>Card said he has been going to the Texas Roadhouse in Forsyth about once a week for over a year. He said he even built a rapport with employees at the Illinois location. <\/p>\n<p>He said the first time the alleged steak mix-up happened, he told staff he thought he received the wrong cut and they gave him a filet. <\/p>\n<p>On the next visit, Card told the outlet that he ate the steak and didn&#8217;t voice his concerns. But, on the third visit, he ordered the filet mignon again, which led him to speak with a manager.<\/p>\n<p>Card told the manager that this is the third time something like this has happened. <\/p>\n<p>He said the restaurant workers took the meal away to get another opinion and staff told him it was &#8220;not what he had ordered.&#8221; He said he waited for a new one and took it to go before sharing his now-viral TikTok video. <\/p>\n<p>According to the Texas Roadhouse <a href=\"https:\/\/www.texasroadhouse.com\/location\/50-decaturil\/digital-menu\" target=\"_blank\" title=\"https:\/\/www.texasroadhouse.com\/location\/50-decaturil\/digital-menu\" class=\"themeColorForLinks\" rel=\"nofollow noopener\">website,<\/a> the 8-ounce sirloin costs $19.49, while the 8-ounce filet mignon costs $29.99 at the Forsyth location. <\/p>\n<p>Card told the outlet he was surprised the video took off and just wants to make sure people are &#8220;getting what they pay for.&#8221; <\/p>\n<p>A Texas Roadhouse spokesperson<a href=\"https:\/\/www.foxnews.com\/food-drink\/man-says-texas-roadhouse-served-him-20-steak-instead-pricier-filet-multiple-times\" target=\"_blank\" title=\"https:\/\/www.foxnews.com\/food-drink\/man-says-texas-roadhouse-served-him-20-steak-instead-pricier-filet-multiple-times\" class=\"themeColorForLinks\" rel=\"nofollow noopener\"> told Fox News<\/a> it has &#8220;not been able to track that this occurred on three occasions,&#8221; but confirmed it was corrected on-site once. The spokesperson said management &#8220;quickly made it right&#8221; and that the company had looked into Card&#8217;s allegations. <\/p>\n<p>The spokesperson said employees &#8220;double-check food for quality and accuracy&#8221; as it is taken from the kitchen. The company encouraged customers who believe they received the wrong steak or are charged incorrectly to alert their server &#8220;at the time,&#8221; so the issue can be addressed. <\/p>\n<p><script async src=\"\/\/www.tiktok.com\/embed.js\"><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"(TNND) \u2014 One Texas Roadhouse customer is going viral on TikTok after he claims to have received a&hellip;\n","protected":false},"author":2,"featured_media":477600,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[132,134,133,161415,14509,13339,161416,161414,161413,4900,139002],"class_list":["post-477599","post","type-post","status-publish","format-standard","has-post-thumbnail","category-austin","tag-austin","tag-austin-headlines","tag-austin-news","tag-customer-complaint","tag-filet-mignon","tag-fox-news","tag-restaurant-response","tag-sirloin","tag-steak-mix-up","tag-texas-roadhouse","tag-viral-tiktok"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts\/477599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/comments?post=477599"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts\/477599\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/media\/477600"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/media?parent=477599"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/categories?post=477599"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/tags?post=477599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}