Las Vegas Sands is eyeing a multibillion-dollar destination resort in North Texas, but first, the company must convince lawmakers to expand gambling in the state.<\/p>\n
NBC 5 received a rare behind-the-scenes look at how one of the world\u2019s most famous resort properties operates: Marina Bay Sands in Singapore.<\/p>\n
Standing more than 55 stories tall and overlooking Marina Bay, the Sands resort and casino is among the best-known in the world. Inside, an underground mall features 270 shops and restaurants, including the Dallas Caf\u00e9 and Bar.<\/p>\n
Above the mall, the property houses 1,850 hotel rooms, the SkyPark and one of the highest infinity pools in the world. About 100,000 people visit the resort daily.<\/p>\n
What keeps the operation running is a five-story underground complex known as the \u201cheart of the house,\u201d where 12,000 employees clock in, change into uniforms that are tracked and washed daily, and move throughout the resort.<\/p>\n
\u201cIt sounds very obvious, but always keep the customer at the center,\u201d said Paul Town, chief operating officer. He told NBC 5 that supporting staff with on-site services such as a medical clinic and cafeteria is essential.<\/p>\n
\u201cWe need to provide a very, very positive environment for our team members. Team members who are not happy in their work environment tend to not give great service,\u201d said Town.<\/p>\n
One of the newest additions to the underground facility is a fleet of robotic carts that move supplies around the property, monitored by a logistics center and maintained by dedicated teams.<\/p>\n
\u201cWe do have a very strong service culture here,\u201d said Shawn Ng, assistant vice president of hotel operations.<\/p>\n
Ng, who has been with the property since its construction in the early 2000s, says the mission remains the same.<\/p>\n
\u201cThe basic important thing that we need to do, and it goes all the way down to all the team members here, is how do we create unforgettable memories for our guests?\u201d he said.<\/p>\n
Las Vegas Sands representatives say they hope to bring a similar experience to Texas\u2014if they can win over lawmakers and the local community.<\/p>\n","protected":false},"excerpt":{"rendered":"Las Vegas Sands is eyeing a multibillion-dollar destination resort in North Texas, but first, the company must convince…\n","protected":false},"author":2,"featured_media":56877,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[102,30433,27,29,28],"class_list":{"0":"post-56876","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-texas","8":"tag-dallas","9":"tag-gambling","10":"tag-texas","11":"tag-texas-headlines","12":"tag-texas-news"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts\/56876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/comments?post=56876"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/posts\/56876\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/media\/56877"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/media?parent=56876"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/categories?post=56876"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-tx\/wp-json\/wp\/v2\/tags?post=56876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}