Carnival Internet, a new broadband provider under parent company Dotlines UK, has selected bank payment company GoCardless to offer its customers a simpler way to pay their broadband bills.
Through the collaboration, Carnival Internet customers will use GoCardless’ Direct Debit function to seamlessly manage and automate their monthly payments. Carnival Internet will benefit from enhanced cash flow and customer retention thanks to an easy, reliable payment method.
In addition, Dotlines UK has signed a partnership agreement with GoCardless. This will see the company integrate GoCardless into its proprietary telecom software platform, Catena, so other Internet Service Providers (ISPs) can access GoCardless’ end-to-end, fully digital bank payment solutions with just a few clicks. The partnership expands GoCardless’ footprint in the telecoms sector.
Jaki Chowdhury, CEO at Carnival Internet, said: “Since launching, our mission has been to make life easier for our customers. By adding GoCardless, we can offer a seamless, reliable way for their customers to pay their monthly bills. As Carnival Internet continues to evolve, we see GoCardless as a key partner in our journey to deliver customer-first payment experiences, both for our customers and to other ISPs through our Catena platform.”
Pat Phelan, Chief Revenue Officer, at GoCardless said: “Telecoms and bank payments are made for each other. With the ability to automatically pull regular payments, Direct Debit is the ideal solution for ISPs that simply want to collect payments on time, every time, while lowering their administrative burden and providing a great customer experience. Not only are we proud to power payments for Carnival Internet as they grow in the UK market, we’re also excited to be integrated into Dotlines’ Catena platform so we can reach even more ISPs at scale.”