FiberOne Broadband, Nigeria’s leading Fiber-to-the-Home (FTTH) provider, has launched a transformative infrastructure and customer experience upgrade in Lagos, marking the first phase of a nationwide rollout to deliver next-generation connectivity across the country.
The 15-month project, set to conclude by October 2026, aims to redefine broadband excellence with faster speeds, enhanced reliability, and innovative customer service tools.
The upgrade focuses on two core pillars: advanced last-mile FTTH infrastructure and a revamped customer experience. FiberOne is deploying cutting-edge XGSPON fiber technology to boost network scalability, enabling seamless support for smart homes, 4K/8K streaming, cloud services, and Nigeria’s growing digital economy.
Alongside this, the company is introducing digital self-service platforms, proactive support systems, enhanced communication channels, and a new loyalty rewards program to empower customers with greater control and visibility.
Lanre Ore, CEO of FiberOne Broadband, in a statement, said Lagos is the starting point for this game-changing initiative.
“This upgrade is about preparing our customers for the future of digital connectivity. We are not only strengthening our last-mile fiber infrastructure but also transforming the overall customer experience, ensuring our users enjoy the fastest, most reliable internet in Nigeria with world-class service support.
“This infrastructure and customer experience upgrade marks a major milestone in our commitment to delivering world-class broadband services to homes and businesses,” Ore added.
The phased rollout will begin in key Lagos neighborhoods, with customers receiving advance notifications to ensure a smooth transition with minimal disruption. Following Lagos, the upgrade will expand to Abuja, Port Harcourt, and other major cities, bringing FiberOne’s vision of future-ready broadband to its 38,000 active subscribers and beyond.
FiberOne’s leadership in the Nigerian FTTH market is well-established, with a reputation for innovation and reliability. This latest investment underscores the company’s dedication to driving Nigeria’s digital transformation, ensuring households and businesses are equipped for the demands of tomorrow’s digital landscape.
Royal Ibeh is a senior journalist with years of experience reporting on Nigeria’s technology and health sectors. She currently covers the Technology and Health beats for BusinessDay newspaper, where she writes in-depth stories on digital innovation, telecom infrastructure, healthcare systems, and public health policies.
