TRB Transitions to New Payroll System
Published 8/28/2025

The Connecticut Teachers’ Retirement Board has transitioned all pension payroll operations to a new platform as of August 31st. The payment you receive August serves as your first official payment from the new system. Members will be receiving newly designed benefit change notices (now referred to as Advices) summarizing this first payment on or after 8/29. Please review your benefit closely to ensure that all demographic, tax, health, and other deductions are accurate. If you identify an error or need to update any information, please visit our Payment Issue Self-Service Center and complete the request for review. If you have questions, please contact our Benefits Division at TRB.Benefits@ct.gov or by calling our customer service center at 1-800-504-1102.

View Sample Benefit Notice Advice

FAQs

“What is the new system?”

The Teachers’ Retirement Board transitioned to CORE, the current state based system that is used by many state agencies.

 

“Why did TRB change?”

Our previous pension software system was in operation for more than 20 years. In an effort to ensure our system is meeting security demands and enhancing pension experience, the decision was made by the Board to make this change.

 

“My taxes are different”

Your taxes may have increased or decreased due to the system change. This is because calculation of taxes is slightly different between our old system and our new system. As an example: one time retro payments are annualized and increases withholding amounts slightly. If you feel you need to amend your tax withholdings, please visit our website and complete the appropriate tax forms. You also have the option of having the form(s) emailed to you by visiting our self-service center and completing the form request for Payment Issue.

 

“My bank account is incorrect”

Your bank information was brought over from the original system and should not be impacted by this change. If you need to update your banking information, please complete the Electronic Funds Transfer (EFT) form available. You also have the option of having the form emailed to you by visiting our self-service center and completing the form request for Payment Issue.

 

“My demographic information is incorrect”

Your information was brought over from the original system and should not be impacted by this change. If you need to update your address/name/phone/email, please complete the Address/Name Change form on our website. You also have the option of having the form emailed to you by visiting our self-service center and completing the form request for Payment Issue.

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