LOUISVILLE, Ky. — Two weeks after the deadly crash of UPS flight 2976, Louisville Mayor Craig Greenberg, D-Louisville, UPS president Bill Moore and other emergency service organizations, gave an update on the investigation and clean-up efforts.
What You Need To Know
Mayor Craig Greenberg and UPS president Bill Moore updated the crash investigation
UPS is committed to doing all it can to help victims’ families and the community
NTSB has finished its on-site investigation, but that is only the first step in a long process
Anyone needing help is urged to contact the Community Resource Center
Moore said he is deeply saddened by the events that have happened, but stressed UPS is committed to supporting the victims’ families, the community and area businesses.
He said the National Transportation and Safety Board finished its onsite investigation over the weekend, but stressed more needs to be done. Evidence continues to be collected.
UPS has deployed its family support team. This team of trained individuals is helping to support victims’ families by providing updates, financial support and mental health resources. Moore said any financial needs families may have are being taken care of, including travel and funeral expenses.
A family assistance center has also been established to help families if they need food, financial assistance—anything they may need. UPS has also deployed its “Go Team,” which is working with the NTSB to learn what happened.
The community resource center is for victims’ families, survivors, affected businesses, and those seeking mental-health or financial help. Moore encouraged anyone needing help to reach out to the resource center.
The Community Resource Center is open to help anyone affected by the Nov. 4, 2025 UPS plane crash. (Spectrum News 1/David Williams)
The Community Resource Center opened on Nov. 13. Residents can fill out an online form to make an appointment. A hotline—502-473-5271—is also staffed to help residents. The center is at 200 High Rise Drive and is open from 7 a.m. to 9 p.m., Monday through Saturday.
Moore said the company voluntarily grounded its entire Boeing MD-11 fleet—which makes up 9% of the UPS Airlines fleet. The company continues to work with the Federal Aviation Administration, NTSB and Boeing to determine what happened, and they are inspecting all MD-11’s. Moore said the MD-11s will remain grounded and that the fleet will not return to service soon.
Moore added, “The last two weeks have been incredibly challenging. I can’t imagine what the families have been going through.”
LG&E/KU said it is working to make the area around the crash site as safe as possible. They have deactivated gas and electrical lines. Liz Pratt with LG&E said customers are still being affected by the crash and they are working on infrastructure repairs as quickly as possible.
Electricity was restored to Grade Lane, and now the focus has turned to Melton. Pratt said they hope to have electricity restored on Melton later this week, but weather could hamper the effort. Getting gas back in the area is proving to be more of a challenge. LG&E is replacing a pipeline that delivers gas to neighboring streets, and work will take a few weeks. Only when the pipeline is fixed will LG&E be able to turn its attention to side streets. Besides replacing pipes, the utility company is replacing poles and assessing damage.
Floating booms are being placed in several basins and waterways around Louisville to help soak up oil from the Nov. 4, 2025 UPS plane crash. (Spectrum News 1/Jonathon Gregg)
Metropolitan Sewer District Executive Director Tony Parrott said 95%—approximately 880,000 gallons of oily liquids and other runoff—has been contained. He called it a complex operation with three locations set up with booms and skimmers. Waterways, specifically the Northern Ditch, Southern Ditch and Pond Creek, continue to be monitored. According to Parrott, MSD’s sampling process has been approved by several agencies, and the analysis, cleanup and sampling are scheduled to extend through 2026.
Immediately after the crash, MSD issued an advisory to avoid waterways in the south end of the county. Parrott said that advisory remains in effect and again stressed drinking water is safe. Residents should avoid fishing, swimming or kayaking in any of the waterways. He also stressed that pets should avoid the water as well. Residents should notify MSD if they notice any discoloration or problems with water. MSD can be reached at 502-540-6000, or they can email MSD’s customer service.
While Greenberg was speaking, Gov. Andy Beshear, D-Kentucky, announced on X his rqwuest for a Disaster Declaration from the U.S. Small Business Administration was approved. This means eligible businesses in Bullitt, Hardin, Oldham, SHelby and Spencer counties affected by the UPS Crash can apply for an SBA Economic Injury Disaster Loan.
Gov. Beshear said, “In every challenge we face, we act quickly to get the support our people need to overcome. These small business loans will help businesses – and our people – recover, which is the support the Louisville community needs and deserves right now.”
Applications for disaster loans may be submitted online using the MySBA Loan Portal. Please contact the SBA disaster assistance customer service center by email or by phone at 800-659-2955 for further assistance.
The deadline to apply for the loan is Aug. 17, 2026.
On Tuesday, Nov. 4, UPS flight 2976 was cleared for takeoff when the left wing caught fire and an engine fell off. Fourteen people were killed in the tragedy.