Officials reported 911 issues across Pennsylvania on Friday, July 11, 2025.
The Pennsylvania Emergency Management Agency (PEMA) sent an alert to residents across the state shortly before 3:30 p.m. reporting the statewide issues. Pennsylvania Emergency Management Director Randy Padfield said it was first detected by officials at the Delaware County Emergency Services Center.
Pennsylvania Emergency Management Director Randy Padfield provided an update on the statewide 911 issues that began Friday afternoon.
PEMA advised anyone experiencing issues with contacting 911 to call their local 911 center on their non-emergency lines.
Pennsylvania Governor Josh Shapiro released a statement on the outage on the social media platform X.
I have been briefed by @PEMAHQ on the intermittent 911 outage currently happening in some parts of Pennsylvania.
We are on top of the issue and working to restore full service as quickly as possible. In the meantime — stay calm, follow the directions of PEMA and local…
— Governor Josh Shapiro (@GovernorShapiro) July 11, 2025
See a list of alternative emergency numbers for residents across the Philadelphia region and surrounding suburbs below:
Bucks County
In case of emergency, Bucks County residents should call 215-328-8500.
Berks County
Berks County residents should continue trying to use 911 in the county for emergencies. Anyone who is unable to get through should call 610-655-4911 as an alternative. Berks County officials also warn residents not to call 911 to “test the situation.”
Chester County
In case of emergency, Chester County residents should call 610-436-4700.
Delaware County
In case of emergency, Delaware County residents should call 610-565-6575.
Montgomery County
The county posted on their website Friday afternoon that they were being impacted by the statewide 911 outage. They advised residents in the county to call 610-635-4300 in case of emergency until the 911 issues are resolved.
Philadelphia County
Philadelphia Police are still urging the public to continue to attempt to call 911 in the event of an emergency and said that some calls are successfully going through despite the statewide outage. However, they’re also warning residents to not call 911 or any of their alternative emergency numbers to “test” the system.
“We are kindly requesting that you notify your viewers/readers/listeners NOT to call 911 or the district numbers in order to “test” the system,” a Philadelphia police spokesperson wrote. “We are experiencing a significant number of callers to those numbers stating that they wanted to check to see if its working.”
Philadelphia police also told NBC10 their dispatch has not been impacted by the 911 issues.
Anyone who is unable to reach 911 should call their local Philadelphia Police District directly. They also caution that residents should only call their local police district in the event of a true emergency during the outage and to not use the lines for routine matters or general business inquiries. Here’s a full list of Philadelphia Police District numbers:
1st District – 215‑686‑3010 / 215‑686‑3011
2nd District – 215‑686‑3020 / 215‑686‑3021
3rd District – 215‑686‑3030 / 215‑686‑3031
5th District – 215‑686‑3050 / 215‑686‑3051
7th District – 215‑686‑3070 / 215‑686‑3071
8th District – 215‑686‑3080 / 215‑686‑3081
9th District – 215‑686‑3090 / 215‑686‑3091
12th District – 215‑686‑3120 / 215‑686‑3121
14th District – 215‑686‑3140 / 215‑686‑3141
15th District – 215‑686‑3150 / 215‑686‑3151
16th District – 215‑686‑3160 / 215‑686‑3161
17th District – 215‑686‑3170 / 215‑686‑3171
18th District – 215‑686‑3180 / 215‑686‑3181
19th District – 215‑686‑3190 / 215‑686‑3191
22nd District – 215‑686‑3220 / 215‑686‑3221
24th District – 215‑686‑3240 / 215‑686‑3241
25th District – 215‑686‑3250 / 215‑686‑3251
26th District – 215‑686‑3260 / 215‑686‑3261
35th District – 215‑686‑3350 / 215‑686‑3351
39th District – 215‑686‑3390 / 215‑686‑3391
Airport Unit (77th District) – 215‑937‑6816 / 215‑937‑6817
DVIC OPS CENTER- 215-897-0800
This story is developing. Refresh this page for updates.