Health AI recognizes when symptoms, situations, or specific queries require or benefit from human clinical judgment and provides options for members to seamlessly connect with their One Medical provider and care team through messaging, an immediate video call, or an in-person appointment. For example, if a member reports concerning symptoms or has specific clinical criteria that warrant in-person evaluation, Health AI will recommend the appropriate level of care and even make a virtual or in-person appointment, often for the same or next day, or in minutes when needed.
