Thousands of users reported service issues with the Microsoft products on Thursday, a day after a brief outage happened with the same products.
REDMOND, Wash. — Thousands of people are reporting issues while using various Microsoft products just a day after the services experienced a brief outage.
More than 15,000 users reported issues using Microsoft 365 products at around 3 p.m. Eastern, according to the outage-tracking site DownDetector. Another 12,000 reported issues with Microsoft Outlook and 500 reported issues with Microsoft Teams.
Microsoft Support teams are investigating the outage, the company said in a social media post. Investigators blamed the issue on service infrastructure.
“We’ve identified a portion of service infrastructure in North America that is not processing traffic as expected,” the company said. “We’re working to restore the infrastructure to a healthy state to achieve recovery. More information can be found at https://status.cloud.microsoft or under MO1221364 if accessible.”
Nearly two hours after the outage began, investigators said they’ve restored infrastructure to a “healthy state,” but said further load balancing is required to mitigate the outage’s impact.
“We’re directing traffic to alternate infrastructure to achieve recovery,” Microsoft said in a social media post at 4:14 p.m. Eastern. “More information can be found at https://status.cloud.microsoft or under MO1221364 if accessible.”
Microsoft resolved a brief outage on Jan. 21, which investigators said was the result of a third-party networking issue. That outage only lasted just over an hour.
This is a breaking news situation. This article will be updated with the latest information as it is released.