Susan Astley-Cass is a member of the Senior Foreign Service, rank of Minister Counselor, currently serving as the Deputy Comptroller for Customer Engagement under the Bureau of the Comptroller and Global Financial Services (CGFS). The Deputy Comptroller for Customer Engagement oversees the CGFS Bureau’s support of overseas financial operations through its Bangkok Financial Service Center and its Post Support Unit operations in Charleston, Bangkok, Sofia, and Manila, as well as its Customer Support and Training operations in Charleston, FSTO Paris, and Bangkok. The Deputy Comptroller for Customer Engagement also carries out the delegated authorities and responsibilities of the Comptroller regarding debt collections and the waiver of claims owed to the Department of State and spearheads CGFS “home bureau” advocacy of the FMO corps, career path development, retention, and engagement. Previously, Susan served as a senior advisor in the Office of the Undersecretary for Management. Susan’s Foreign Service career spans over 25 years and includes postings across four regional bureaus and six overseas tours in Mexico, Canada, Afghanistan, China, and Nigeria. Her last assignment in CGFS was as a senior advisor to the Comptroller and as the Director of the Post Support Unit in the Bureau of the Comptroller & Global Financial Services, providing financial management support to posts around the world. Ms. Astley-Cass holds a bachelor’s degree in accounting from American University, and a master’s degree in strategic studies from the U.S. Army War College.
