Some football fans are still out thousands of dollars after a company, tasked to coordinate logistics for an international college football game in Brazil, informed fans they’ll have to wait even longer for their refunds. 

Athlete Advantage, which was coordinating the football season opener between North Carolina State University and University of Virginia in Rio de Janeiro, informed travel package purchasers they still do not know when they would issue refunds associated with the game’s cancellation. 

“Our efforts to resolve outstanding refunds have encountered additional legal and administrative requirements associated with the international arrangements for the event,” reads a new email sent to fans. 

The matchup, branded as “College Football Brasil,” was originally set for Nilton Santos Stadium in Rio de Janeiro and would have been the first FBS game ever played in South America. It was instead moved to Charlottesville, Virginia, for the first game of the season, which the Wolfpack lost 34-8 to the Cavaliers. A spokesperson for the football program previously stated Athlete Advantage had not yet delivered the $1.5 million cancellation fee it owes back to the university as of late September, either. 

“Working through these requirements has taken longer than anticipated, and we cannot yet confirm a refund date,” the email continues. 

Records show a company called “Athlete Advantage Scouting Services LLC” is listed in the state of Kentucky with the same address as Athlete Advantage’s website, and it is currently “inactive” according to the Kentucky Secretary of State’s website. A spokesperson for the company later clarified it allowed that entity to close and become inactive. 

“Our legal council had determined that we did not require the two separate entities of our business;  Therefore, we allowed it to close out under inactive. Athlete’s Advantage LLC which is a Delaware entity [is] in good standing and as well in good standing in the state of Kentucky,” says a company spokesperson.

It remains unclear how many fans are waiting on refunds for travel packages acquired through the company and associated with the cancelled game. According to the Brasil game’s website, it first estimated the refund process would “occur over approximately six (6) to eight (8) weeks.”

Athlete Advantage, a group “engaged in the business of planning, managing, marketing and executing athletic events,” previously claimed refund delays were a product of delays in recovering deposits paid to its international partners.

Staton Noel, who purchased a travel package for $4,945, is one of an undetermined number of fans awaiting their refund from Athlete Advantage. Noel filed a complaint with the North Carolina Attorney General’s Office, one of two consumer complaints submitted to the Department of Justice about this matter. Additionally, WRAL received a similar complaint from a Virginia resident this September, who is similarly awaiting a refund from this game.

“My big question is like, where did the money go? You know, how many people have not been paid back,” Noel said. 

Similarly, Charlie Dobbins is out roughly $8,000 when combining the cost of the travel packages and the air fare to fly to Brazil.

“I don’t care, just pay us back,” Dobbins said.

A spokesperson for Athlete Advantage previously said it “resolved” filings in Delaware and Kentucky, while continuing to operate and “address its obligations to purchasers.” That company spokesperson said that the immediate priority was completing refunds to ticket purchasers. 

“We remain in regular communication with NC State regarding matters arising from the suspension of the game,” a company spokesperson said.