Residents of the Adams Point neighborhood near Garner say they have lost water, power or internet for periods of time over the last week. They blame ongoing construction to install a T-Mobile fiber line.
Multiple residents reached out to WRAL about their frustrations. One woman said in a text message that the negligence and disregard in the neighborhood have gotten “out of control” over the last several days.
Erin Woods, a resident of the neighborhood, said the internet went out while she was working from home on her computer.
“I’m on the computer working and all of a sudden my internet went out,” Woods said. “I looked outside and there is a crew digging in my yard.”
Residents also said the construction caused a water main break, which has since been repaired.
Alexine Johnson, who says she needs water for her dog’s medicine, was among those affected — losing water for several hours, she said.
“Since we had absolutely no water, nothing coming out of the faucets, I had to order water to get that here because of her medication,” Johnson said. “So that was, in itself, a hassle.”
Johnson also questioned why the work isn’t being marked.
“I just don’t understand why they’re not marking where they’re going to be digging, or where the lines – gas, water, internet – are, so that they’re not destroying people’s basic services,” Johnson said.
A company called Lumos is handling the work.
Lumos, the company handling the work, gave a statement to WRAL saying, in part:
“The safety of residents, utility crews, and construction teams is our top priority. We understand the frustration these disruptions cause and remain committed to minimizing construction impacts, responding quickly, and keeping the community informed.”
Some residents now wonder what might happen next as the work continues.
“They’re just right down at the court. What, four houses down? So the next direction is going to be coming up my way,” Johnson resident said.