Implementing a reporting dashboard helped hold operational and clinical leaders accountable to both individual clinic and group performance. This comprehensive dashboard validated data from several different sources and included focused metrics with specific baselines and targets to meet, which helped leaders evaluate performance over time. Using the dashboard, managers can quickly and easily access performance data for their clinics and individual providers.
An ambulatory leader at BCH emphasized the value of the dashboard, saying that it let them assess the performance of the primary care service line across multiple dimensions in a single location.
BCH also conducted a series of manager competency trainings aimed at promoting standard work, ensuring continuous improvement, and supporting data-driven decision-making. These trainings focused on financial management, operations, communications, and strategic plan alignment, particularly for value-based care and network integrity.
The trainings helped promote cross collaboration across the different clinics and pushed managers to work as a broader team instead of focusing solely on their own clinics. These changes helped leaders be more proactive instead of reactive about addressing problems throughout the service line.