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2025-10-16T15:36:26.691Z
It’s Venmo, too
(Image credit: Down Detector)
Venmo is also exploding in reports, with more than 3,500 as of this post.
As they’re owned by the same people, it makes sense that they’d both be having issues at the same time.
2025-10-16T15:37:13.076Z
The reports start rolling in
(Image credit: Down Detector)
Down Detector users started taking to the website to report issues with the payment tools.
Both spiked to numbers in the thousands and then stayed steady. This is a quick rise in reports, which means something is almost definitely wrong.
2025-10-16T15:39:35.635Z
No official status
(Image credit: PayPal)
PayPal hasn’t reported any official issues with its services yet on its status page, so we’ll have to wait and see when more information comes from PayPal or Venmo.
Either way, based on the thousands of reports from Down Detector, we’re confident that something is wrong.
2025-10-16T15:44:07.963Z
The reports keep going up!
When we started noticing that something was wrong with PayPal and Venmo, the reports were around 3,000. Now they’re in the 5,000 to 6,000 range, which is among the highest we’ve seen.
2025-10-16T15:47:09.031Z
Are either working for you?
Are you able to access either payment platform? Let us know in the poll above.
2025-10-16T15:50:58.300Z
Reached out to PayPal
(Image credit: Shutterstock)
I’ve emailed PayPal to see if they have a comment on the issue and will come back with a new post if/when the company gets back to me. Hopefully they answer (or update the status page) so we can get a better idea of what’s happening.
2025-10-16T15:54:04.237Z
‘We’re sorry’
(Image credit: Down Detector)
A user in the Down Detector comments quoted the error message they’ve received:
“We’re sorry.
We’re having some trouble completing your request right now. Please try again shortly, and if it persists, let us know.”
If you’re seeing this or a similar error message when trying to get into PayPal or Venmo, now that you’re not alone!
2025-10-16T15:55:33.996Z
Still on the rise
(Image credit: Down Detector)
Those report numbers are positively massive for PayPal.
2025-10-16T15:57:55.694Z
Venmo response on X
Hi there! Thank you for reaching out to Venmo. We understand the inconvenience you are facing at the moment. Please be assured that our team is working on the ongoing issue and will try to resolve it at the earliestOctober 16, 2025
A user complained about the outage to @VenmoSupport, and the company responded saying: “Please be assured that our team is working on the ongoing issue and will try to resolve it at the earliest.”