Dominick Bonny is a columnist and contributor to Source ONE News
After a Confluence Health medical provider allegedly lied and entered false information into a loved one’s medical records, Mark Nguyen, decided to take action.
“There’s minimal oversight,” he said. “And I have heard a lot of examples of people getting really bad care.”
They requested an amendment to the record. It was rejected. They complained to Confluence. It went nowhere. They felt ignored, helpless.
For many Confluence is the only option for most types of care, especially emergency care.
“It’s basically a monopoly,” Nguyen said. “In an emergency situation a lot of people don’t have the resources to get to Seattle.”
So Nguyen did the one thing he could think of. He created a website called complainaboutconfluence.org to give patients a simple way to make their displeasure with Confluence known.
“The goal is just to get this info out there and make it easier for people to access,” he said.
The site has information on how to contact CH’s risk management department, which is step one if patients have an issue. It also has links and information on how to reach regulators, including the Washington Medical Commission and the Board of Nursing. There’s also info on how to complain to accreditors, reach out to legislators and submit a public records request with the Department of Health.
It even has a list of CH’s board members and how to find them on LinkedIn.
The site has been up for two years months now, and Nguyen said they’ve gotten a “handful” of emails from folks who said they used the resource.
When it comes to how long Nguyen plans on leaving the site up, he’s in it for the long haul.
“Indefinitely,” he said. “It costs 10 bucks a year.”
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