SPRINGFIELD, Mo. (KY3) – Following an On Your Side report, some people might not have to change doctors next year.
This all started back in October and affects more than 4,000 people.
Following our coverage, now CoxHealth says it will work with other insurers to offer in-network rates for those who need continued care.
Netzer told us in early December that she didn’t want to lose her team of CoxHealth doctors.
“I’m sure Mercy is a wonderful and great hospital, also, but I don’t want to switch doctors in the middle of treatment. I trust my doctors,” she said.
Senator Josh Hawley saw the On Your Side report.
“She doesn’t want to switch to a new team, which is totally understandable,” said Hawley. “She shouldn’t have to. The bottom line is this is just ridiculous. This is terrible for patients. Just terrible.”
On Your Side emailed CoxHealth leaders and told them what Hawley said. They once again declined our request for an on-camera interview, but gave an additional statement:
We acknowledge that continuity of care is important. Our understanding is that eligibility for continuity of care following an insurance change is determined by the patient’s insurance plan, and CoxHealth will actively reach out to other ACA plans to offer in-network rates to facilitate continuation of care for these patients, if they are amenable.
We still don’t know for sure if Netzer can keep seeing her doctors. We talked with her insurance person this afternoon, and they’re looking into it.
Meanwhile, folks in Barry, Christian, Lawrence, Stone, and Taney counties can keep their Marketplace Cox HealthPlan and their doctors.
In another email, CoxHealth leaders also said:
A snapshot of recent data shows about 4,300 Cox HealthPlans members on Marketplace plans in Greene and Webster Counties. For 2026, those affected policyholders have options, including short-term plans, employer-sponsored plans, the Springfield Area Chamber of Commerce’s small group plans, etc. Policyholders were notified of these changes in October.
CoxHealth still accepts most Anthem insurance plans; however, effective Jan. 1, 2026, we will no longer accept their ACA Marketplace plan – Anthem Pathways.
To report a correction or typo, please email digitalnews@ky3.com. Please include the article info in the subject line of the email.
Copyright 2025 KY3. All rights reserved.