Percepta Earns Three 2025 Comparably “Best Places to Work” Awards
DEARBORN, Mich., Oct. 6, 2025 /PRNewswire/ — Percepta, a customer experience (CX) leader purpose-built for the automotive industry,…
AI Cuts SAP Support Costs By €186M In One Year With Coveo
Most companies struggle to prove AI ROI, but enterprise software provider SAP found an approach that works The…
How AI Is Reshaping Insurance Journeys
Customer-first framework. CSAA Insurance Group’s “Customer Experience Triangle” aligns member experience, accuracy, and efficiency. AI in action. Virtual…
Solving Customer Experience Challenges with Event-Led Integration
Event-led integration offers a transformative solution. By enabling organizations to detect and respond to customer interactions and operational…
Self-Service Alone Doesn’t Cut it for Customer Service
Self-service needs to be viewed in context as part of an overall customer experience (CX) strategy that involves…
This Artificial Intelligence (AI) Stock Is Going to Soar After Aug. 5
Lemonade is an insurance technology company using artificial intelligence (AI) to improve the customer experience and to price…
Shaji Varghese on how Muthoot FinCorp aims to light a SPARK among India’s MSMEs
In a country where the spirit of entrepreneurship thrives beyond metro cities and glossy boardrooms, Muthoot FinCorp has…