How AI Is Reshaping Insurance Journeys
Customer-first framework. CSAA Insurance Group’s “Customer Experience Triangle” aligns member experience, accuracy, and efficiency. AI in action. Virtual…
Solving Customer Experience Challenges with Event-Led Integration
Event-led integration offers a transformative solution. By enabling organizations to detect and respond to customer interactions and operational…
Self-Service Alone Doesn’t Cut it for Customer Service
Self-service needs to be viewed in context as part of an overall customer experience (CX) strategy that involves…
This Artificial Intelligence (AI) Stock Is Going to Soar After Aug. 5
Lemonade is an insurance technology company using artificial intelligence (AI) to improve the customer experience and to price…
Shaji Varghese on how Muthoot FinCorp aims to light a SPARK among India’s MSMEs
In a country where the spirit of entrepreneurship thrives beyond metro cities and glossy boardrooms, Muthoot FinCorp has…