Inspectors also found staff shortages were still a concern, despite some recent recruitment. <\/p>\n
Improvements had been made, included introducing a 24\/7 urgent helpline, but the service still did not always assess emergency referrals within four hours, in line with national standards, it added.<\/p>\n
Feedback was “mostly positive” about staff attitudes and behaviours, and most people felt safe, understood and involved, the CQC found.<\/p>\n
At community services for adults, which had improved from “requires improvement”, people described staff as caring, respectful and inclusive.<\/p>\n
People felt safe and were confident to raise concerns, but the CQC also found staff did not always share care plans or risk management plans.<\/p>\n
NSFT Crisis Campaign, which seeks to improve the service, said in a statement it was “the first time in a long time the trust is not going backwards”, but said this was down to “scaffolding” from NHS England and the CQC. <\/p>\n
“The campaign still has great worries about the scale of change that needs to happen at the trust for it to at least operate as a safe and effective service,” it added.<\/p>\n
Ms Donovan said the reports were testament to the dedication of its hardworking staff, who had “focussed relentlessly on improvements”.<\/p>\n
“We are proud that these reports have acknowledged significant improvements we have made,” she added. <\/p>\n
“However, we also recognise we have more to do to ensure we are consistently providing safer, kinder and better services to everyone who needs our support.”<\/p>\n","protected":false},"excerpt":{"rendered":"Inspectors also found staff shortages were still a concern, despite some recent recruitment. Improvements had been made, included…\n","protected":false},"author":2,"featured_media":100507,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[60],"tags":[97,259,260],"class_list":{"0":"post-100506","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-mental-health","8":"tag-health","9":"tag-mental-health","10":"tag-mentalhealth"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts\/100506","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/comments?post=100506"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts\/100506\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/media\/100507"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/media?parent=100506"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/categories?post=100506"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/tags?post=100506"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}