Outages were reported from California to Florida, according to complaints on social media.<\/p>\n
Verizon customers across the U.S. Saturday reported issues with the network on their cellphones, with some saying that their devices have been limited to SOS mode for several hours.<\/p>\n
In a statement to CBS News, Verizon said it was aware of a \u201csoftware issue impacting wireless service for some customers.\u201d<\/p>\n
\u201cOur engineers are engaged and we are working quickly to identify and solve the issue,\u201d the statement read. \u201cPlease visit our Check Network Status page for updates on service in your area. We know how much people rely on Verizon and apologize for any inconvenience. We appreciate your patience.\u201d<\/p>\n
A little after 9 p.m. ET, Verizon\u00a0said on X<\/a> that it was \u201cstarting to see service restoration in impacted areas.\u201d<\/p>\n Outages were reported from California to Florida, according to complaints on social media and\u00a0DownDetector,<\/a>\u00a0a site that tracks service outages for telecommunications providers, websites and other businesses.<\/p>\n Customers began reporting problems shortly after 12 p.m. Eastern Time on Saturday, according to DownDetector\u2019s data. The number of reports peaked around 3:30 p.m. ET, with nearly 23,000 reports.<\/p>\n \u201cVerizon is making it seem as if only \u2018some customers are affected.\u2019 That\u2019s not true,\u201d one customer who said their entire family uses the company\u2019s wireless service, told CBS News. \u201cAll my L.A. friends, who have Verizon, don\u2019t have service either.\u201d<\/p>\n People across the country said their phones had no service except for SOS mode. Mobile phones will sometimes switch to SOS mode when they\u2019re having trouble connecting to a wireless network. As the name suggests, SOS mode means the phone can still make emergency calls, such as 911, by connecting to other carriers,\u00a0according to Apple<\/a>.<\/p>\n In October 2024, Verizon experienced a similar outage that resulted in over 100,000 reports on DownDetector.<\/p>\n","protected":false},"excerpt":{"rendered":"Outages were reported from California to Florida, according to complaints on social media. Verizon customers across the U.S.…\n","protected":false},"author":2,"featured_media":123799,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27],"tags":[517,28,12749,31454,75727,78298],"class_list":["post-123798","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-apple","tag-business","tag-cell-phones","tag-outages","tag-sos","tag-verizon"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts\/123798","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/comments?post=123798"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts\/123798\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/media\/123799"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/media?parent=123798"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/categories?post=123798"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/tags?post=123798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}