{"id":151209,"date":"2025-09-12T10:15:08","date_gmt":"2025-09-12T10:15:08","guid":{"rendered":"https:\/\/www.newsbeep.com\/us\/151209\/"},"modified":"2025-09-12T10:15:08","modified_gmt":"2025-09-12T10:15:08","slug":"could-gen-ai-radically-change-the-power-of-the-sla","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us\/151209\/","title":{"rendered":"Could gen AI radically change the power of the SLA?"},"content":{"rendered":"<p>Clorox\u2019s lawsuit cites transcripts of help desk calls as evidence of Cognizant\u2019s negligence, but what if those calls been captured, transcribed, and analyzed to send real-time alerts to Clorox management? Could the problem behavior have been discovered early enough to thwart the breach?<\/p>\n<p>Here, generative AI could have a significant impact, as it delivers the capability to capture information from a wide range of communication channels \u2014 potentially actions as well via video \u2014 and analyze for deviations from what a company has been contracted to deliver. This could deliver near-real-time alerts regarding problematic behavior in a way that could spur a rethinking of the SLA as it is currently practiced.\u00a0<\/p>\n<p>\u201cThis is flipping the whole idea of SLA,\u201d said <a href=\"https:\/\/www.linkedin.com\/in\/hallkevincissp\/\" rel=\"nofollow noopener\" target=\"_blank\">Kevin Hall<\/a>, CIO for the Westconsin Credit Union, which has 129,000 members throughout Wisconsin and Minnesota. \u201cYou can now have quality of service rather than just performance metrics.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"Clorox\u2019s lawsuit cites transcripts of help desk calls as evidence of Cognizant\u2019s negligence, but what if those calls&hellip;\n","protected":false},"author":2,"featured_media":151210,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[182,181,507,74],"class_list":{"0":"post-151209","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-artificial-intelligence","8":"tag-ai","9":"tag-artificial-intelligence","10":"tag-artificialintelligence","11":"tag-technology"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts\/151209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/comments?post=151209"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts\/151209\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/media\/151210"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/media?parent=151209"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/categories?post=151209"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/tags?post=151209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}