Alexandria residents are experiencing internet, television and phone service disruptions Thursday after a third-party truck struck fiber lines, causing an outage affecting multiple neighborhoods across the city.<\/p>\n
The outage began around 8 a.m. Thursday when the truck hit Xfinity\u2019s fiber lines at the intersection of North Quaker Lane and Janney\u2019s Lane, according to a statement provided to ALXnow from Comcast.<\/p>\n
\u201cA third-party truck struck our fiber lines at the intersection of North Quaker Lane and Janney\u2019s Lane, damaging our network and causing service disruptions for some customers in the area,\u201d the statement said. \u201cOur crews are on-site working to have all impacted customers up and running as soon as possible.\u201d<\/p>\n
Xfinity sent notifications to affected customers by 8:20 a.m. The company\u2019s first estimate projected restoration by 11:10 a.m. Eastern time, but that timeline was pushed back to 2 p.m. in a follow-up message sent to customers at 10:01 a.m. As of 1:25 p.m., the estimated restoration time has been extended to approximately 4:05 p.m.<\/p>\n
The outage has impacted neighborhoods including Seminary Hill, Taylor Run, Eisenhower West and areas near the Potomac River, according to Comcast\u2019s outage map<\/a>. The map shows service disruptions across central Alexandria, with some areas experiencing outages affecting hundreds of customers.<\/p>\n
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Purple circles on Xfinity\u2019s outage map indicate widespread service disruptions affecting many customers across Alexandria neighborhoods Thursday morning. (Screenshot via Xfinity)<\/p>\n