![\"mgb.jpg](\"https:\/\/www.newsbeep.com\/us\/wp-content\/uploads\/2025\/10\/mgb.jpg#.jpeg\")
<\/p>\nIf you’re a patient at Mass General Brigham (MGB), Artificial Intelligence (AI) may help connect you to a new doctor. With two-year waiting lists for a primary care provider, the health care system is now using AI to speed things up.<\/p>\n
When Rocco Giuliano’s doctor left Mass General Brigham last year, he looked for a new primary care physician (PCP). Running low on his blood pressure medication, Giuliano needed help.<\/p>\n
“I was told that it could take up to two years to get a new PCP, so that left me in a bind,” Giuliano said.<\/p>\n
Instead of waiting, he turned to his iPad and logged onto Care Connect, a new app launched by Mass General Brigham in September. The app uses AI to assess a patient’s situation and then connects them with a doctor for a virtual visit. Within a day, Giuliano spoke to a doctor.<\/p>\n
<\/p>\n
Rocco Giuliano used the Care Connect app to find a doctor.<\/p>\n
CBS Boston<\/p>\n
“She knew my medical history and she was able to refill my prescriptions,” Giuliano said. “I didn’t even know AI was involved. It was totally invisible to me,” he said.<\/p>\n
The lack of primary care is a problem across Massachusetts. According to the state’s Health Policy Commission, in 2023, 41% of residents reported difficulty accessing care.<\/p>\n
In a statement, MGB Chief Operating Officer Dr. Ron Walls said the app “addresses critical gaps in primary care access and continuity, particularly for patients who do not currently have a long-term relationship with a primary care provider.”<\/p>\n
Mass General Brigham doctors, who are in the process of unionizing, worry that AI’s growing presence in health care could pose new risks.<\/p>\n
“It raises some pretty serious safety concerns,” said Dr. Andrew Warren, who works for MGB. “Who’s doing the oversight for this? How is this data that patients are giving being used?”<\/p>\n
Warren said AI is a tool at this point.<\/p>\n
“It’s brand new, so people are figuring out how to use it. I don’t think it replaces the human interaction or the judgement that physicians have,” he said.<\/p>\n
For Giuliano, though, the experience was positive.<\/p>\n
“I was pleasantly surprised that within less than 24 hours, I was on the phone with an actual human being,” he said. “I don’t feel like I’ve been left in the hands of some evil AI entity. I’m dealing with a human being.”<\/p>\n
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