A new milestone in hospitality technology has emerged in China. The Shangri-La Traders Hotel at Shanghai Hongqiao Airport has officially deployed the humanoid service robot XMAN-R1, created by Keenon Robotics, a Shanghai-based service robotics firm. <\/p>\n
The hotel has become the \u2018world\u2019s first\u2019 to showcase a collaborative service model featuring both general-purpose and special-purpose robots.<\/p>\n
These robots now perform a range of daily operations, including guest greetings, cleaning, food and item delivery, and luggage handling. The project aims to demonstrate how artificial intelligence and robotics can improve service efficiency while maintaining a personalized guest experience.<\/p>\n
With rising guest demand and the need for consistent service quality, the hotel<\/a> management turned to Keenon\u2019s robot matrix to optimize human resource use and ensure reliability across operations.<\/p>\n XMAN-R1: The humanoid greeter that talks and moves naturally<\/p>\n At the heart of this transformation is XMAN-R1<\/a>, the company\u2019s humanoid service robot. Positioned at the hotel\u2019s front desk, it acts as a greeter that can engage guests through natural language, answer questions, and even offer welcome gifts.<\/p>\n Through lifelike movements and speech, the robot<\/a> creates a highly immersive and futuristic experience for visitors. Supporting XMAN-R1 are Keenon\u2019s special-purpose robots: the W3 robot manages in-room deliveries, the S100 handles luggage transport, the C40 oversees cleaning, and the T10 and T3 take care of restaurant food deliveries.<\/p>\n The firm describes<\/a> XMAN-R1 as \u201cRole-Oriented, User-Friendly, and Safety-First.\u201d It was built using vast real-world data collected over years of research into service environments. <\/p>\n The robot is powered by Keenon\u2019s self-developed KOM2.0, the world\u2019s first Vision-Language-Action (VLA) model for the service industry, which allows it to understand and perform complex tasks seamlessly.<\/p>\n<\/p>\n Inside Keenon\u2019s vision-language-action model<\/p>\n KOM2.0 serves as the robot\u2019s core intelligence system, integrating vision, speech, and movement capabilities into a unified framework. This allows XMAN-R1 to interpret human intentions and respond contextually in real-time.<\/p>\n In addition, the robotics firm has developed KEENON ProS, a specialized model designed for vertical industries like hospitality. It functions as professional training software, equipping robots with domain-specific skills for their assigned roles.<\/p>\n The company\u2019s approach to \u201cRobot Role-Orientation\u201d divides service scenarios into well-defined modules, each corresponding to a specific role such as delivery, cleaning, or guest service. <\/p>\n This method streamlines the deployment process and enables precise \u201cRobot-to-Role\u201d assignments, which accelerate the commercial adoption of humanoid robots in real-world settings.<\/p>\n Redefining service through collaborative robotics<\/p>\n With 15 years of experience in robotics innovation, the Shanghai-based firm has deployed<\/a> over 100,000 robots in more than 60 countries and regions. Its robots are designed to address the complex and dynamic nature of the service industry, where flexibility and interaction are crucial.<\/p>\n