{"id":354013,"date":"2025-12-17T12:02:11","date_gmt":"2025-12-17T12:02:11","guid":{"rendered":"https:\/\/www.newsbeep.com\/us\/354013\/"},"modified":"2025-12-17T12:02:11","modified_gmt":"2025-12-17T12:02:11","slug":"islanders-head-of-business-ops-weve-got-to-grow-this-fan-base","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us\/354013\/","title":{"rendered":"Islanders&#8217; head of business ops: We&#8217;ve got to grow this fan base"},"content":{"rendered":"<p>DETROIT \u2014 Kelly Cheeseman, a little more than six weeks into his new role as the Islanders\u2019 president of business operations, has identified both the opportunity for growth and the issues when it comes to the team\u2019s fan base and attendance at UBS Arena.<\/p>\n<p>\u201cI\u2019m a builder,\u201d Cheeseman said in a Zoom interview with Newsday on Tuesday. \u201cI look at the market of Long Island as its totality, going from Queens and Brooklyn out to Montauk. I\u2019d say there\u2019s eight million-plus people there. We\u2019re strong, I would call it, from UBS Arena out to Montauk. We\u2019ve got to be better in Queens and Brooklyn to grow the audience. And we\u2019ve got to grow this fan base here.<\/p>\n<p>\u201cWe need a stronger, more marketable fan base,\u201d added Cheeseman, who joined the Islanders on Nov. 1 after a nearly 25-year association with the Los Angeles Kings that saw him rise to AEG Sports chief operating officer. \u201cWe need to become younger, more diverse, more female as quickly as possible to complement the core audience that is really strong with the Islanders. Those are the new audiences that are growing consistently across the National Hockey League\u2026We\u2019re older and less diverse than the NHL.\u201d<\/p>\n<p>But among the positives for Cheeseman are the <a class=\"nd-link\" href=\"https:\/\/www.newsday.com\/sports\/hockey\/islanders\/matthew-schaefer-islanders-marketing-sf289vma\" rel=\"nofollow noopener\" target=\"_blank\">marketability of No. 1 overall pick Matthew Schaefer<\/a> and a winning team as the Islanders entered Tuesday night\u2019s match against the Red Wings with a 19-11-3 mark. There\u2019s also his close working relationship with first-year general manager Mathieu Darche, who does not restrict current players from participating in community outreach initiatives during the season, as predecessor Lou Lamoriello did.<\/p>\n<p>So far, it has not translated into better attendance at UBS Arena as the team has averaged 15,530 through 18 home dates at the 17,255-capacity building. That\u2019s down from last season\u2019s 15,979, which was the lowest since UBS Arena opened in 2021. But there have been six sellouts, including five of the last 10 home games.<\/p>\n<p>\u201cWe have a real chance to sell out most of the games, if not all of them, all the way to the Olympic break [in February],\u201d Cheeseman said. \u201cSo that\u2019s a really positive trend.\u201d<\/p>\n<p>But Cheeseman also noted the Islanders are prone to poorer attendance figures during busy periods such as the holidays.<\/p>\n<p><img alt=\"Kelly Cheeseman at Sportico Invest West held at the Intuit...\" loading=\"lazy\" width=\"770\" height=\"433.125\" decoding=\"async\" data-nimg=\"1\" style=\"color:transparent\"  src=\"https:\/\/www.newsbeep.com\/us\/wp-content\/uploads\/2025\/12\/1765972930_278_image\"\/><\/p>\n<p>Kelly Cheeseman at Sportico Invest West held at the Intuit Dome on May 08, 2025 in Inglewood, California. (Photo by JC Olivera\/Sportico via Getty Images) Credit: Sportico via Getty Images\/JC Olivera<\/p>\n<p>\u201cWe\u2019re not strong enough on a consistent basis to be able to sustain tough windows of time that are consistent for anybody: Early December, between Thanksgiving and Hanukkah and Christmas,\u201d Cheeseman said. \u201cEverybody in the world is busy.\u201d<\/p>\n<p>But the fan experience inside UBS Arena has changed this season with more statistics and replays being shown and current players featured in humorous, down-to-earth videos on the scoreboard as produced by the Islanders\u2019 social media team. All of those were no-nos under Lamoriello.<\/p>\n<p>The boos, a constant last season, have been noticeably silent. Again, winning and Schaefer\u2019s play have gone a long way toward that.<\/p>\n<p>\u201cYeah, we notice,\u201d captain Anders Lee told Newsday. \u201cIt\u2019s been a lot. The energy has been better. The support has been better. The cheers have been better. It makes a difference, it really does. We\u2019ve been performing well and that brought some people back. But, at the same time, we\u2019ve been playing well because we\u2019ve got them [the fans] as well. It\u2019s fun to see that building start to go like it should.\u201d<\/p>\n<p>Cheeseman also reported positive trends in fan engagement. He said app downloads were up 136% and social media engagement was up more than 100%. He added that television viewership was up 37% as reported by Nielsen.<\/p>\n<p>Nielsen also reported Islanders\u2019 television viewership in the prime 25-54 demographic was up 58%.<\/p>\n<p>The Islanders reported sales of team jerseys were up 63%.<\/p>\n<p>\u201cWe\u2019ve been gifted a special player here that our core players like Mathew Barzal are really reacting well to,\u201d Cheeseman said of Schaefer.<\/p>\n<p>Still, when <a class=\"nd-link\" href=\"https:\/\/www.newsday.com\/sports\/hockey\/islanders\/islanders-attendance-ubs-arena-ov3ecndi\" rel=\"nofollow noopener\" target=\"_blank\">Islanders\u00a0fans spoke to Newsday last season about UBS Arena<\/a>, one of the prime areas of concern was the parking situation.<\/p>\n<p>Cheeseman, who has been walking the concourses and been at the suite levels talking to Islanders\u2019 fans during games, understands parking is still very much an issue.<\/p>\n<p>\u201cWe have to continue to improve on our overall experience at UBS Arena,\u201d said Cheeseman, adding that overall ticket sales have increased by 7%. \u201cWe know we\u2019ve got to continue to work on transportation and parking and we will continue to do that as the campus evolves. We\u2019re not na\u00efve to that. But it\u2019s going to take a little bit of time. It\u2019s also going to take some patience of what can and can\u2019t be done. That\u2019s at any arena.<\/p>\n<p>\u201cWe have lots of parking options and lots of transportation options that a lot of arenas don\u2019t have, including arenas that are in our market,\u201d Cheeseman said. \u201cI don\u2019t think it will ever be perfect at any arena\u2026So can we consistently look for better options and improve on them? Absolutely. But you\u2019re always going to be limited at any stadium or any arena.\u201d<\/p>\n<p>Cheeseman also said the Islanders would look at how parking is packaged for the season-ticket subscribers to see if there are better ways to do that.<\/p>\n<p>Cheeseman added he\u2019s developing a 48-month plan for improvements based on what happens this season. He said Belmont Park reopening in 2026 after its redevelopment, the continued growth of shopping and restaurants at Belmont Park Village and the NHL All-Star Weekend at UBS Arena on Feb. 5-7, 2027, will all be positive factors.<\/p>\n<p><img alt=\"Andrew Gross\" loading=\"lazy\" width=\"88\" height=\"104\" decoding=\"async\" data-nimg=\"1\" style=\"color:transparent\"  src=\"https:\/\/www.newsbeep.com\/us\/wp-content\/uploads\/2025\/12\/1765972931_153_image\"\/><\/p>\n<p>\n\tAndrew Gross joined Newsday in 2018 to cover the Islanders. He began reporting on the NHL in 2003 and has previously covered the Rangers and Devils. Other assignments have included the Jets, St. John\u2019s and MLB.<\/p>\n","protected":false},"excerpt":{"rendered":"DETROIT \u2014 Kelly Cheeseman, a little more than six weeks into his new role as the Islanders\u2019 president&hellip;\n","protected":false},"author":2,"featured_media":354014,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[66],"tags":[28,38585,394,385,138361,175939,99],"class_list":["post-354013","post","type-post","status-publish","format-standard","has-post-thumbnail","category-nhl","tag-business","tag-li-athletes","tag-new-york-islanders","tag-nhl","tag-oin","tag-spadjacent","tag-sports"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts\/354013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/comments?post=354013"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts\/354013\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/media\/354014"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/media?parent=354013"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/categories?post=354013"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/tags?post=354013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}