HARTFORD, Conn. (WFSB) – A hacker gained access to Hartford HealthCare payment accounts on the Connecticut Medicaid provider portal and downloaded files containing information on approximately 22,500 patients.<\/p>\n
The Connecticut Department of Social Services and Gainwell Technologies, which provides fiscal agent and account administration services for the Connecticut Medicaid program known as HUSKY, learned of the breach on March 25.<\/p>\n
DSS and Gainwell said the unauthorized activity began when the hacker used compromised credentials of Hartford HealthCare employees to access user accounts on the provider portal on March 4.<\/p>\n
The companies launched an investigation with external cybersecurity experts and coordinated with federal law enforcement. Investigators confirmed the attack has been contained and the hacker no longer has access to the portal.<\/p>\n
External investigators determined the hacker\u2019s activities appeared to be financially motivated, rather than directed at obtaining patient data.<\/p>\n
The impacted information varied by individual, but in the aggregate the incident involved full name, identification number associated with Hartford HealthCare account or Medicaid claim, dates of medical services, information about services received and how they were billed, payment information including amounts paid, and information about applicable non-Medicaid health insurance including policy and group number.<\/p>\n
The incident did not involve Social Security numbers or financial account information, as that information is not available in the system to which the hacker gained access.<\/p>\n
DSS and Gainwell said they immediately took steps to secure the provider portal from further activity and terminate the hacker\u2019s access to the affected portion of the environment. The companies notified law enforcement and engaged external cybersecurity experts to assist with the investigation and response.<\/p>\n
DSS and Gainwell are taking steps to implement additional security enhancements designed to mitigate the risk of future incidents.<\/p>\n
On May 22, DSS and Gainwell began notifying affected individuals via postal mail. The notification includes an offer of credit and identity monitoring services and certain fraud support services.<\/p>\n
Individuals who believe they may be impacted are encouraged to call 1-855-744-4488 for more information.<\/p>\n
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