{"id":695356,"date":"2026-06-10T09:48:29","date_gmt":"2026-06-10T09:48:29","guid":{"rendered":"https:\/\/www.newsbeep.com\/us\/695356\/"},"modified":"2026-06-10T09:48:29","modified_gmt":"2026-06-10T09:48:29","slug":"hmsa-delays-the-change-threatening-patient-access-after-governor-steps-in","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us\/695356\/","title":{"rendered":"HMSA Delays The Change Threatening Patient Access After Governor Steps In"},"content":{"rendered":"<p class=\"lede-content hide\">Change of heart extends insurance reimbursement shift for six months.<\/p>\n<p class=\"wp-block-paragraph\">Hawai\u02bbi\u2019s largest health insurer is giving primary care doctors more time to adapt to a dramatically different reimbursement model that doctors say threatens their ability to keep their doors open after Gov. Josh Green intervened.<\/p>\n<p class=\"wp-block-paragraph\">The decision to delay the changes until January marks a victory \u2014 or at least a reprieve \u2014 for Hawai\u02bbi physicians on the front lines of Hawai\u02bbi\u2019s healthcare system and patients, who increasingly <a href=\"https:\/\/cdn.ymaws.com\/hawaiimedicalassociation.org\/resource\/resmgr\/advocacy2026\/act18-sslh2009_2026_physicia.pdf\" type=\"link\" id=\"https:\/\/cdn.ymaws.com\/hawaiimedicalassociation.org\/resource\/resmgr\/advocacy2026\/act18-sslh2009_2026_physicia.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">face challenges<\/a> finding doctors.<\/p>\n<p class=\"wp-block-paragraph\">HMSA\u2019s decision to change course came after <a href=\"https:\/\/civilbeat.org\/2026\/05\/hmsas-latest-move-could-worsen-doctor-shortage\/\" rel=\"nofollow noopener\" target=\"_blank\">doctors protested<\/a> the insurance giant\u2019s announcement in May that it was giving primary care doctors 60 days to adapt to a major shift in the way HMSA reimburses them for treating patients. HMSA insures about 760,000 residents, and many doctors said the shift was so abrupt, they didn\u2019t know how they could keep the lights on.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.newsbeep.com\/us\/wp-content\/uploads\/2026\/06\/IMG_7138-1024x768.jpeg\" alt=\"Dr. Katie Min, HMSA, Hawaii Health Partners\" class=\"wp-image-1780344\"  \/>Dr. Katie Min says a change in HMSA\u2019s model for reimbursing patients will put enormous financial stress on primary care doctors who already are in short supply. She applauded the insurer\u2019s decision to give doctors more time to comply with the change. (Stewart Yerton\/Civil Beat\/2026)<\/p>\n<p class=\"wp-block-paragraph\">Green, who is a medical doctor, commended his fellow doctors for speaking out publicly about their concerns. He said many had called him on his cellphone asking him to do something. Others contacted the media.<\/p>\n<p class=\"wp-block-paragraph\">\u201cI\u2019m very proud of them,\u201d Green said. \u201cThese are my old colleagues, and I\u2019m grateful that they are so engaged. It\u2019s good that they spoke out.\u201d<\/p>\n<p class=\"wp-block-paragraph\">Among those who criticized the change was Dr. Katie Min of Honolulu, who runs a primary care practice that\u2019s been in her family for three generations.<\/p>\n<p class=\"wp-block-paragraph\">\u201cIt\u2019s very helpful,\u201d Min said of the delay. \u201cI still disagree with the change, but this does give me more time to prepare for it.\u201d<\/p>\n<p class=\"wp-block-paragraph\">HMSA also said it appreciated Green\u2019s involvement.<\/p>\n<p class=\"wp-block-paragraph\">\u201cWe\u2019ve heard the concerns raised by physicians and state leaders, and we are making this adjustment because we understand primary care is essential to Hawai\u02bbi\u2019s health care system,\u201d said Dr. Mark M. Mugiishi, HMSA\u2019s chief executive, in a statement announcing the delayed rollout. \u201cOur goal is to support physicians, protect continuity of care for our members, and make sure this transition is implemented in a responsible way.\u201d<\/p>\n<p>\u201cI felt it was the right time to step in on this.\u201d<\/p>\n<p>Gov. Josh Green<\/p>\n<p class=\"wp-block-paragraph\">The announcement comes at a critical time for health care in Hawai\u02bbi. At HMSA, claims have been exceeding revenue from premiums paid by employers and patient co-payments, leading the insurer to dip into investment income to stay in the black. Meanwhile, major providers, including the hospital giant Hawai\u02bbi Pacific Health, have begun facing losses due to rising healthcare costs.<\/p>\n<p class=\"wp-block-paragraph\">At the same time, patients find it increasingly difficult to find primary care doctors, as some retire or leave Hawai\u02bbi and others switch to direct primary care or concierge models that increase costs for patients.<\/p>\n<p class=\"wp-block-paragraph\">In response HMSA and Hawai\u02bbi Pacific Health have proposed a deal to create a new, <a href=\"https:\/\/civilbeat.org\/2026\/02\/hmsa-proposal-hawaii-health-care-could-see-radical-transformation\/\" rel=\"nofollow noopener\" target=\"_blank\">vertically integrated system called One Health Hawai\u02bbi<\/a>. Although led by HMSA and Hawai\u02bbi Pacific Health, the new system is designed to be open to all providers, which would make it different from Kaiser Permanente\u2019s closed organization. That One Health proposal still faces regulatory approval by federal and state officials.\u00a0<\/p>\n<p class=\"wp-block-paragraph\">Green has remained neutral about One Health, which is being vetted by his State Health Planning and Development Agency. But the governor said he saw the need to intervene about HMSA\u2019s payment model.\u00a0<\/p>\n<p class=\"wp-block-paragraph\">\u201cI felt it was the right time to step in on this,\u201d Green said.<\/p>\n<p>Payment Change Raises Question <\/p>\n<p class=\"wp-block-paragraph\">Even with its extended deadline for doctors to comply, HMSA\u2019s change in its payment model presents a question concerning One Health\u2019s public messaging about its future payment model: One Health proponents have specifically said the organization plans to use HMSA\u2019s current payment model, the same one HMSA has announced it will abandon.<\/p>\n<p class=\"wp-block-paragraph\">HMSA established its current payment model nearly a decade ago. Under it, the insurer pays providers a fixed amount per month for each patient under the doctor\u2019s care, typically around $20 to $40. The amount is the same no matter how many times the patient visits, like a monthly allowance.\u00a0Doctors also can receive bonuses for reaching certain performance milestones, like making sure patients get regular mammograms and colonoscopies, sometimes called \u201cvalue-based care.\u201d<\/p>\n<p class=\"wp-block-paragraph\">Some doctors have expressed frustration with the monthly-allowance payment model, which has required them to generally maintain a roster of 1,500 to 2,000 patients to make ends meet.\u00a0<\/p>\n<p class=\"wp-block-paragraph\">Still, they adapted to the model and now they are being asked to adapt again.\u00a0On May 1, HMSA announced it was switching back to a traditional fee-for-service model, with bonuses for meeting performance milestones.\u00a0<\/p>\n<p class=\"wp-block-paragraph\">The insurer said it needed to make the change for various reasons. Access to primary care doctors has declined since the Covid-19 pandemic, leading patients to seek treatment in more expensive emergency rooms and urgent care clinics, HMSA has said, and the allowance-based payment model has produced data gaps that make it hard for the insurer to track outcomes and deal with regulatory compliance issues.<\/p>\n<p class=\"wp-block-paragraph\">Regardless of the reasons, that was the adjustment the insurer gave primary care doctors until July to make, leading many to say they couldn\u2019t deal with such an enormous change that quickly. Now they have six extra months.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.newsbeep.com\/us\/wp-content\/uploads\/2026\/06\/241216-kf-Josh-Green-Budget-111-1024x682.jpg\" alt=\"Gov. Josh Green announces his Executive Biennium Budget for Fiscal Years 2025-2027 to the Legislature Monday, Dec. 16, 2024, in Honolulu. (Kevin Fujii\/Civil Beat\/2024)\" class=\"wp-image-1686896\"  \/>Gov. Josh Green, a medical doctor, said it\u2019s important for HMSA and Hawai\u02bbi Pacific Health to get \u201con the same page\u201d concerning payment models as they work toward a deal to create a vertically intergrated system involving the two entities. (Kevin Fujii\/Civil Beat\/2024)<\/p>\n<p class=\"wp-block-paragraph\">But Hawai\u02bbi Pacific Health chief executive Ray Vara has said the monthly-allowance payment model, known as capitation in healthcare parlance, has been working so well for Hawai\u02bbi Pacific Health that One Health would expand the model broadly to include all providers affiliated with the organization.\u00a0<\/p>\n<p class=\"wp-block-paragraph\">That means doctors would presumably be required to switch back to capitation if the One Health deal goes through.<\/p>\n<p>On The Same Page?<\/p>\n<p class=\"wp-block-paragraph\">On Monday, Mugiishi told Civil Beat that HMSA remains committed to One Health using a value-based care model involving monthly-allowance payments for all of its doctors, not just primary care doctors. However, he said, HMSA does need to go back to the fee-for-service model for a while to better track what treatments primary care doctors are doing and the outcomes of those treatments.<\/p>\n<p class=\"wp-block-paragraph\">Additionally, Mugiishi said, HMSA was not able to confer with Hawai\u02bbi Pacific Health before announcing the change to fee for service, because the U.S. Department of Justice could have viewed that as an improper, \u201cgun-jumping\u201d collaboration before the One Health deal is approved.<\/p>\n<p class=\"wp-block-paragraph\">Green said he understood that there\u2019s a perceived discrepancy between One Health\u2019s message and HMSA\u2019s action. He\u2019s withholding judgment on the One Health proposal, but said it\u2019s important to make sure the parties \u201care on the same page.\u201d<\/p>\n<p class=\"wp-block-paragraph\">Mugiishi said that is generally already the case.<\/p>\n<p class=\"wp-block-paragraph\">\u201cWe are on the same page when it comes to value-based care,\u201d he said. \u201cOn this particular pivot, I don\u2019t know.\u201d<\/p>\n<p class=\"wp-block-paragraph\">For their part, providers are waiting to see what\u2019s next. Kaleo Correa, a nurse practitioner who runs Waimea Primary Care on Hawai\u02bbi island, commended HMSA\u2019s change of heart on the deadline it\u2019s imposing on providers.\u00a0<\/p>\n<p class=\"wp-block-paragraph\">\u201cWe won the battle, but we haven\u2019t won the war yet,\u201d said Correa, who said she and a group of doctors have been in talks with Honolulu attorney Eric Seitz about taking legal action to block the change. \u201cSo we\u2019re going to keep fighting.\u201d<\/p>\n<p class=\"wp-block-paragraph\">Seitz commended Green for stepping in and HMSA for extending the deadline. But he said more work needs to be done to help doctors.<\/p>\n<p class=\"wp-block-paragraph\">\u201cI appreciate that HMSA has taken this action to avoid the need for us to take action through litigation,\u201d Seitz said. \u201cHowever, there are still challenges facing doctors that we need to address.\u201d<\/p>\n<p>          <img decoding=\"async\" class=\"aside-logo\" src=\"https:\/\/www.newsbeep.com\/us\/wp-content\/uploads\/2026\/06\/logo10.png\" alt=\"Civil Beat\"\/><\/p>\n<p>            Sign up for our FREE morning newsletter and face each day more informed.<\/p>\n<p>                  Sign Up<\/p>\n<p>\n                Sorry. That&#8217;s an invalid e-mail.\n              <\/p>\n<p>\n                Thanks! We&#8217;ll send you a confirmation e-mail shortly.\n              <\/p>\n","protected":false},"excerpt":{"rendered":"Change of heart extends insurance reimbursement shift for six months. Hawai\u02bbi\u2019s largest health insurer is giving primary care&hellip;\n","protected":false},"author":2,"featured_media":695357,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[59],"tags":[97,252,253],"class_list":["post-695356","post","type-post","status-publish","format-standard","has-post-thumbnail","category-health-care","tag-health","tag-health-care","tag-healthcare"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts\/695356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/comments?post=695356"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts\/695356\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/media\/695357"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/media?parent=695356"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/categories?post=695356"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/tags?post=695356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}