{"id":792301,"date":"2026-07-30T00:09:14","date_gmt":"2026-07-30T00:09:14","guid":{"rendered":"https:\/\/www.newsbeep.com\/us\/792301\/"},"modified":"2026-07-30T00:09:14","modified_gmt":"2026-07-30T00:09:14","slug":"hellenic-club-accused-of-teaching-problem-gamblers-how-to-get-around-cash-withdrawal-limits","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us\/792301\/","title":{"rendered":"Hellenic Club accused of teaching problem gamblers how to get around cash withdrawal limits"},"content":{"rendered":"<p class=\"paragraph_paragraph___QITb\">A Canberra woman whose husband died by suicide amid mounting gambling debts, says the Hellenic Club taught them how to get around gambling regulations and withdraw up to 7 times more cash than is permitted for poker machines.<\/p>\n<p class=\"paragraph_paragraph___QITb\">Raimo (Ray) and Marlene Kasurinen lost at least $345,000 on the pokies at the Hellenic Club, Ray died from suicide in March 2020.<\/p>\n<p class=\"paragraph_paragraph___QITb\">The ACT Civil and Administrative Tribunal (ACAT) <a class=\"Link_link__kR0xA Link_link__5eL5m ScreenReaderOnly_srLinkHint__OysWz Link_showVisited__C1Fea Link_showFocus__ALyv2\" href=\"https:\/\/www.abc.net.au\/news\/2026-07-21\/act-hellenic-club-canberra-breached-gambling-regulations-acat\/106939902\" data-component=\"Link\" data-uri=\"coremedia:\/\/article\/106939902\" rel=\"nofollow noopener\" target=\"_blank\">found the Hellenic Club breached gambling regulations<\/a> by allowing Mrs Kasurinen to withdraw more than the permitted $200 cash via EFTPOS at the club on 45 occasions.<\/p>\n<p>If you or someone you know needs help, call:<\/p>\n<p class=\"paragraph_paragraph___QITb\">On one occasion, she was allowed to take out $1,400 in seven withdrawals within two hours.<\/p>\n<p class=\"paragraph_paragraph___QITb\">Mrs Kasurinen said club staff introduced them to the workaround.<\/p>\n<p class=\"paragraph_paragraph___QITb\">&#8220;We didn&#8217;t know anything about the EFTPOS machines until the club staff people told us,&#8221; she said.<\/p>\n<p class=\"paragraph_paragraph___QITb\">&#8220;Ray and I were walking home about 10:30pm, out the doors, as a staff member came running up to us and said, &#8216;Oh where are you guys going?'&#8221;<\/p>\n<p class=\"paragraph_paragraph___QITb\">Mrs Kasurinen said she and her husband had already withdrawn the maximum $200 in cash for the evening and lost the money on the pokies.<\/p>\n<p class=\"paragraph_paragraph___QITb\">&#8220;I said, &#8216;We&#8217;re not going to leave and get more money out of ATMs and come back in, we&#8217;re going home.&#8217;<\/p>\n<p>&#8220;He said, &#8216;Here&#8217;s another option for you, you can get money out of the EFTPOS here at $200 increments at a time to whatever your maximum limit is on your card.'&#8221;<\/p>\n<p class=\"paragraph_paragraph___QITb\">The ABC put detailed questions to the Hellenic Club, but it declined to comment as the matter was still before ACAT.<\/p>\n<p>&#8216;It drained us completely&#8217;<\/p>\n<p class=\"paragraph_paragraph___QITb\">Mrs Kasurinen said her use of pokie machines had increased following the deaths of her brother and daughter.<\/p>\n<p>&#8220;It was my way of escaping some horrendous things that had happened in the past,&#8221;  she said.<img decoding=\"async\" alt=\"Two older people stand arm in arm smiling, wearing formal clothing.\" class=\"Image_image__5tFYM ContentImage_image__DQ_cq\"  src=\"https:\/\/www.newsbeep.com\/us\/wp-content\/uploads\/2026\/07\/f38f10c929090f2975aa5884bde6426f.jpeg\" loading=\"lazy\" data-component=\"Image\" data-lazy=\"true\"\/><\/p>\n<p class=\"Typography_base__sj2RP FigureCaption_text__zDxQ5 Typography_sizeMobile12__w_FPC Typography_lineHeightMobile20___U7Vr Typography_regular__WeIG6 Typography_colourInherit__dfnUx\" data-component=\"Typography\">Marlene Kasurinen with her late husband Raimo Kasurinen. (Supplied)<\/p>\n<p class=\"paragraph_paragraph___QITb\">She said the club often gave the Kasurinens free meals &#8220;oysters, surf and turf&#8221;, cakes, coffees, milkshakes and that they &#8220;were treated like VIPs&#8221;, which made them feel special.<\/p>\n<p class=\"paragraph_paragraph___QITb\">Mrs Kasurinen said she now feels they were &#8220;groomed&#8221; by the club.<\/p>\n<p class=\"paragraph_paragraph___QITb\">&#8220;Just so that we would put more money in the machines, stay at the club longer, feed the machines,&#8221; she said.<\/p>\n<p class=\"paragraph_paragraph___QITb\">&#8220;I fell for the scam and I should have been smarter than that.<\/p>\n<p class=\"paragraph_paragraph___QITb\">&#8220;It drained us completely.&#8221;<\/p>\n<p class=\"paragraph_paragraph___QITb\">She said the reason she was speaking publicly was to warn others, but she also wanted to ask other families who had been similarly impacted to come forward.<\/p>\n<p>Do you know more?Contact Peter Lusted using\u00a0<a class=\"Link_link__5eL5m ScreenReaderOnly_srLinkHint__OysWz Link_showVisited__C1Fea Link_showFocus__ALyv2\" href=\"https:\/\/www.abc.net.au\/news\/2026-07-30\/hellenic-club-accused-gamblers-cash-withdrawal-limits\/mailto:Lusted.Peter@abc.net.au\" data-component=\"Link\" rel=\"nofollow noopener\" target=\"_blank\">lusted.peter@abc.net.au<\/a><img decoding=\"async\" alt=\"The exterior of a club.\" class=\"Image_image__5tFYM ContentImage_image__DQ_cq\"  src=\"https:\/\/www.newsbeep.com\/us\/wp-content\/uploads\/2026\/07\/1785370153_631_b3c35081fd0361fa98d67fca3a9bf44f.jpeg\" loading=\"lazy\" data-component=\"Image\" data-lazy=\"true\"\/><\/p>\n<p class=\"Typography_base__sj2RP FigureCaption_text__zDxQ5 Typography_sizeMobile12__w_FPC Typography_lineHeightMobile20___U7Vr Typography_regular__WeIG6 Typography_colourInherit__dfnUx\" data-component=\"Typography\">The Hellenic Club was cleared of breaching gaming regulations for not recording the Kasurinens problem gaming incidents. (Supplied: Hellenic Club)<\/p>\n<p>Gambling laws &#8216;vague and uncertain&#8217;: ACAT<\/p>\n<p class=\"paragraph_paragraph___QITb\">ACAT cleared the Hellenic Club of breaching gaming regulations for not recording the Kasurinens&#8217; problem gaming incidents.<\/p>\n<p class=\"paragraph_paragraph___QITb\">The relevant clause in the ACT&#8217;s gambling code of practice says that a club must enter such incidents into a register within three days of &#8220;becoming aware of&#8221; a problem gambling incident.<\/p>\n<p class=\"paragraph_paragraph___QITb\">But the club was cleared of a breach, as none of the current or former employees &#8220;said that they were aware of any signs of problem gambling&#8221; in regard to the Kasurinens.<\/p>\n<p class=\"paragraph_paragraph___QITb\">ACAT said its decision on the issue had &#8220;arisen from vague and uncertain laws&#8221;.<\/p>\n<p>&#8220;The regulatory framework does not define what are signs of having a gambling problem, nor does it define behaviours which, seen in context, may amount to signs of having a gambling problem,&#8221;  the ACAT judgment said.<\/p>\n<p class=\"paragraph_paragraph___QITb\">It also raised questions about whether staff were adequately trained to identify problem gambling behaviour.<\/p>\n<p class=\"paragraph_paragraph___QITb\">The ACT&#8217;s gambling code of practice requires all club staff to have a Responsible Conduct of Gambling (RCG) certificate.<\/p>\n<p class=\"paragraph_paragraph___QITb\">To get that, they must complete a training program which includes learning a 32-item gambling behaviour checklist.<\/p>\n<p class=\"paragraph_paragraph___QITb\">However, ACAT said the checklist did not contain any of the behaviours set out in the code&#8217;s clause that defined problem gambling.<\/p>\n<p>&#8216;Significant reform&#8217; coming to ACT gaming industry<\/p>\n<p class=\"paragraph_paragraph___QITb\">ACT Minister for Gaming Reform Marisa Paterson said the Kasurinens&#8217; experience exemplified the impact of gambling harm in the community.<\/p>\n<p class=\"paragraph_paragraph___QITb\">&#8220;What they&#8217;ve gone through over the past few years has just been horrendous,&#8221; she said.<\/p>\n<p><img decoding=\"async\" alt=\"Marisa Paterson looking serious.\" class=\"Image_image__5tFYM ContentImage_image__DQ_cq\"  src=\"https:\/\/www.newsbeep.com\/us\/wp-content\/uploads\/2026\/07\/f011628d3e47461174b53e3f69101344.jpeg\" loading=\"lazy\" data-component=\"Image\" data-lazy=\"true\"\/><\/p>\n<p class=\"Typography_base__sj2RP FigureCaption_text__zDxQ5 Typography_sizeMobile12__w_FPC Typography_lineHeightMobile20___U7Vr Typography_regular__WeIG6 Typography_colourInherit__dfnUx\" data-component=\"Typography\">ACT Gaming Reform Minister Marisa Paterson says the gambling industry will undergo major reforms in the coming months. (ABC News: Ian Cutmore)<\/p>\n<p class=\"paragraph_paragraph___QITb\">Ms Paterson said in the coming months, the industry in the ACT would be subjected to a &#8220;significant reform agenda&#8221;, to reduce gambling harms.<\/p>\n<p class=\"paragraph_paragraph___QITb\">&#8220;The reforms that we will bring to the Assembly will require a whole revision of the code of practice; it will be an entirely new structure of legislation and requirements on clubs.<\/p>\n<p>&#8220;There will need to be significant training to see these laws implemented in full.&#8221;<\/p>\n<p class=\"paragraph_paragraph___QITb\">ACAT still needs to hand down fines to the Hellenic Club, so Ms Paterson declined to comment on the specifics of the case until it was completed.<\/p>\n<p class=\"paragraph_paragraph___QITb\">However, she did describe it as a &#8220;test case decision.&#8221;<\/p>\n<p class=\"paragraph_paragraph___QITb\">&#8220;It absolutely will be something that the government is very committed to looking at, the outcomes of this decision once this case is finalised,&#8221; she said.<\/p>\n<p class=\"paragraph_paragraph___QITb\">Ms Paterson said analysis of problem gambling incidents reported at Canberra clubs showed the majority of incidents reported in the ACT were people making multiple cash withdrawals, to get around the $200 withdrawal limit.<\/p>\n<p class=\"paragraph_paragraph___QITb\">She indicated that could be addressed in the government&#8217;s changes.<\/p>\n<p class=\"paragraph_paragraph___QITb\">&#8220;Currently in the territory EFTPOS withdrawals are allowed, and one of our commitments at the last election was to see a ban on EFTPOS withdrawals and ATM withdrawals because we know that they are significantly contributing to the harm,&#8221; Ms Paterson said.<\/p>\n","protected":false},"excerpt":{"rendered":"A Canberra woman whose husband died by suicide amid mounting gambling debts, says the Hellenic Club taught them&hellip;\n","protected":false},"author":2,"featured_media":792302,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[60],"tags":[330800,336704,336703,97,336700,336702,336705,259,260,336701,336706],"class_list":["post-792301","post","type-post","status-publish","format-standard","has-post-thumbnail","category-mental-health","tag-act-civil-and-administrative-tribunal","tag-gambling-code-of-practice","tag-gambling-regulations","tag-health","tag-hellenic-club","tag-marisa-paterson","tag-marlene-kasurinen","tag-mental-health","tag-mentalhealth","tag-problem-gamblers","tag-ray-kasurinen"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts\/792301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/comments?post=792301"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts\/792301\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/media\/792302"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/media?parent=792301"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/categories?post=792301"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/tags?post=792301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}