{"id":881856,"date":"2026-10-14T09:44:17","date_gmt":"2026-10-14T09:44:17","guid":{"rendered":"https:\/\/www.newsbeep.com\/us\/881856\/"},"modified":"2026-10-14T09:44:17","modified_gmt":"2026-10-14T09:44:17","slug":"employees-all-over-the-world-find-themselves-monitored-by-ai-at-work-technology","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us\/881856\/","title":{"rendered":"Employees all over the world find themselves monitored by AI at work | Technology"},"content":{"rendered":"<p class=\"dcr-1s160rg\">Hello, and welcome to TechScape. I\u2019m Blake Montgomery, US tech editor at the Guardian, writing to you while moving laundry from the washer to the dryer, wishing a robot could do the task for me. Today in tech, we\u2019re talking about workers and AI.<\/p>\n<p>Workers under surveillance<\/p>\n<p class=\"dcr-1s160rg\">Employees across the globe are increasingly finding themselves minutely monitored in their workplaces, with tiny changes in their behaviors resulting in negative performance evaluations.<\/p>\n<p class=\"dcr-1s160rg\">The latest example of workers under surveillance and bristling at it comes from Co-op, which operates supermarkets, undertakers, insurance and legal services companies in the UK. The company implemented an automated listening technology that rates every phone call some of them make to customers.<\/p>\n<p class=\"dcr-1s160rg\">In a system described as \u201coppressive and dystopian\u201d by a whistleblower, Co-op Legal Services is using AI models to record, analyze and award a percentage score for interactions between agents and customers seeking advice about probate, wills and estates.<\/p>\n<p class=\"dcr-1s160rg\">\u201cYou are being watched,\u201d said a Co-op worker who spoke to the Guardian on condition of anonymity.<\/p>\n<p class=\"dcr-1s160rg\">Read more: <a href=\"https:\/\/www.theguardian.com\/technology\/2026\/oct\/08\/co-op-legal-services-ai-customer-phone-call-surveillance\" data-link-name=\"in body link\" rel=\"nofollow noopener\" target=\"_blank\">\u2018Dystopian\u2019: Co-op becomes latest firm to put staff under AI surveillance <\/a><\/p>\n<p class=\"dcr-1s160rg\">The Co-op said it did not recognize the criticism and said its probate advisers were highly engaged.<\/p>\n<p class=\"dcr-1s160rg\">Resentment of workers\u2019 treatment is already translating into policy, a break from the sluggishness of most technology regulations. Across the Atlantic and the continental United States, Governor <a href=\"https:\/\/www.theguardian.com\/us-news\/gavin-newsom\" data-link-name=\"in body link\" data-component=\"auto-linked-tag\" rel=\"nofollow noopener\" target=\"_blank\">Gavin Newsom<\/a> of California signed laws into effect last week that prohibit certain types of workplace surveillance.<\/p>\n<p class=\"dcr-1s160rg\">California\u2019s laws aim to target workplace surveillance measures like heat maps that track employees\u2019 movements, including how long they spend in the bathroom, or having their emotional states monitored. Amazon warehouse workers have previously complained about being timed on their bathroom breaks, for example. And at Kaiser Permanente, a <a href=\"https:\/\/www.theguardian.com\/us-news\/california\" data-link-name=\"in body link\" data-component=\"auto-linked-tag\" rel=\"nofollow noopener\" target=\"_blank\">California<\/a> hospital chain, nurses have said automated systems rated their tone of voice in patient interactions.<\/p>\n<p class=\"dcr-1s160rg\">Read more: <a href=\"https:\/\/www.theguardian.com\/technology\/2026\/oct\/03\/california-ai-laws-worker-protection\" data-link-name=\"in body link\" rel=\"nofollow noopener\" target=\"_blank\">California\u2019s new laws target workers\u2019 biggest fear of AI taking their jobs<\/a><\/p>\n<p class=\"dcr-1s160rg\">***<br \/>Tell us: Are you being watched at work?<\/p>\n<p class=\"dcr-1s160rg\"><a href=\"https:\/\/www.theguardian.com\/technology\/2026\/oct\/08\/tell-us-have-you-been-monitored-or-assessed-by-ai-at-work\" data-link-name=\"in body link\" rel=\"nofollow noopener\" target=\"_blank\">Tell us: have you been monitored or assessed by AI at work?<\/a><\/p>\n<p>Silicon Valley on screen<\/p>\n<p class=\"dcr-1s160rg\"><a href=\"https:\/\/www.theguardian.com\/film\/2026\/oct\/06\/artificial-sam-altman-ai-movie-review\" data-link-name=\"in body link\" rel=\"nofollow noopener\" target=\"_blank\">Artificial review \u2013 Luca Guadagnino takes on OpenAI in muddled tech satire<\/a><\/p>\n<p class=\"dcr-1s160rg\"><a href=\"https:\/\/www.theguardian.com\/film\/2026\/oct\/07\/the-social-reckoning-review-aaron-sorkin-jeremy-strong-mikey-madison\" data-link-name=\"in body link\" rel=\"nofollow noopener\" target=\"_blank\">The Social Reckoning review \u2013 Aaron Sorkin\u2019s jittery sequel with all-new evil puppet Zuckerberg<\/a><\/p>\n<p>Whom does AI benefit?<\/p>\n<p class=\"dcr-1s160rg\">Two stories recently published in the Guardian\u2019s <a href=\"https:\/\/www.theguardian.com\/technology\/2026\/feb\/16\/reworked-a-guardian-series\" data-link-name=\"in body link\" rel=\"nofollow noopener\" target=\"_blank\">Reworked<\/a> series pose the question: who is AI enriching?<\/p>\n<p class=\"dcr-1s160rg\">The first story details how the AI boom is leaving women out of the single largest engine of growth in the US economy. One visible example: Donald Trump\u2019s all-male summit of AI leaders last week: not a single woman in sight as <a href=\"https:\/\/www.theguardian.com\/technology\/2026\/oct\/05\/trump-power-ai-techscape\" data-link-name=\"in body link\" rel=\"nofollow noopener\" target=\"_blank\">the president preached the power of \u201csuperintelligence\u201d<\/a>.<\/p>\n<p class=\"dcr-1s160rg\">\u201cWe\u2019re talking about who captures a major new source of economic mobility,\u201d said Felicia Newhouse, founder of AI Powered Women, an organization that promotes women\u2019s participation and leadership in AI. \u201cThe deepest risk is that a participation gap becomes a power gap.\u201d<\/p>\n<p><a data-ignore=\"global-link-styling\" href=\"#EmailSignup-skip-link-20\" class=\"dcr-76akua\">skip past newsletter promotion<\/a><\/p>\n<p class=\"dcr-vf9hps\">Sign up to TechScape<\/p>\n<p class=\"dcr-djbwnz\">A weekly dive in to how technology is shaping our lives<\/p>\n<p><img src=\"https:\/\/www.newsbeep.com\/us\/wp-content\/uploads\/2026\/10\/1791971057_662_500.jpg\" alt=\"\" loading=\"lazy\" decoding=\"async\" class=\"dcr-gx9601\"\/><\/p>\n<p id=\"EmailSignup-skip-link-20\" tabindex=\"0\" aria-label=\"after newsletter promotion\" role=\"note\" class=\"dcr-76akua\">after newsletter promotion<\/p>\n<p class=\"dcr-1s160rg\">Read more: <a href=\"https:\/\/www.theguardian.com\/technology\/2026\/oct\/04\/women-ai-jobs-inequality\" data-link-name=\"in body link\" rel=\"nofollow noopener\" target=\"_blank\">The AI industry is booming. Women are getting left behind<\/a><\/p>\n<p class=\"dcr-1s160rg\">Across AI-related occupations, the median pay of men is $45,000 higher than that of women, partly due to the types of jobs men and women are more likely to have, according to research by LinkedIn: men are still typically hired for higher-paying roles in the AI industry.<\/p>\n<p class=\"dcr-1s160rg\">When pitching investors, one female co-founder of an AI startup said she had found through trial and error that she and her male co-founder are more likely to get an investment if he does the pitching.<\/p>\n<p class=\"dcr-1s160rg\">Another story in the series examines how dire working conditions can become under the pressures of AI and automation. Refugees in Kenya are completing tasks for foreign technology companies under bizarre and opaque conditions.<\/p>\n<p class=\"dcr-1s160rg\">The stories of desperate remote data workers used to highlight the low pay and horrid content they were exposed to. Today, workers who spoke to the Guardian say they aren\u2019t even sure they will be paid, as their compensation is tied to a so-called \u201creward\u201d system that decides whether they receive payment based on the quality of their work. Many of the workers called the system unfair but also said with dismay that they had few, if any, other options.<\/p>\n<p class=\"dcr-1s160rg\">Read more: <a href=\"https:\/\/www.theguardian.com\/technology\/ng-interactive\/2026\/oct\/08\/ai-gig-work-refugees-kenya\" data-link-name=\"in body link\" rel=\"nofollow noopener\" target=\"_blank\">\u2018Someone else will do it for less\u2019: refugees in Kenya are powering tech for dwindling pay<\/a><\/p>\n<p class=\"dcr-1s160rg\">The workers in Kenya also expressed a desperation to earn any money at these jobs before AI could carry out the rote tasks they were assigned.<\/p>\n<p class=\"dcr-1s160rg\">Contrast these stories of unequal benefit with Sam Altman\u2019s recent remarks on a podcast: \u201cWe believe that the world should accept some bad things happening for the benefits of this technology.\u201d<\/p>\n<p class=\"dcr-1s160rg\">Altman was referring to the consequences of AI like the <a href=\"https:\/\/www.theguardian.com\/technology\/2026\/jul\/27\/startup-hacked-by-rogue-openai-agent-hugging-face-artificial-intelligence\" data-link-name=\"in body link\" rel=\"nofollow noopener\" target=\"_blank\">hack of Hugging Face<\/a> or the <a href=\"https:\/\/www.theguardian.com\/technology\/2026\/sep\/10\/anthropic-report-details-ai-misuse\" data-link-name=\"in body link\" rel=\"nofollow noopener\" target=\"_blank\">attempted creation of bioweapons<\/a> by would-be terrorists. Bad, to be sure, but lacking the moral outrage of human consequences.<\/p>\n<p>The wider TechScape<\/p>\n<p class=\"dcr-1s160rg\"><a href=\"https:\/\/www.theguardian.com\/technology\/2026\/oct\/08\/jd-vance-microsoft-visa-workers-green-card-suspension\" data-link-name=\"in body link\" rel=\"nofollow noopener\" target=\"_blank\">Microsoft suspended from applying for green cards for H-1B workers, JD Vance says<\/a><\/p>\n<p class=\"dcr-1s160rg\"><a href=\"https:\/\/www.theguardian.com\/technology\/2026\/oct\/07\/openai-mathematical-findings-concerns\" data-link-name=\"in body link\" rel=\"nofollow noopener\" target=\"_blank\">OpenAI\u2019s release of mathematical findings draws concerns from experts<\/a><\/p>\n<p class=\"dcr-1s160rg\"><a href=\"https:\/\/www.theguardian.com\/science\/2026\/oct\/07\/margaret-hamilton-moon-computer-software\" data-link-name=\"in body link\" rel=\"nofollow noopener\" target=\"_blank\">Margaret Hamilton, trailblazer whose software powered Apollo 11 moon landing, dies aged 90<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Hello, and welcome to TechScape. I\u2019m Blake Montgomery, US tech editor at the Guardian, writing to you while&hellip;\n","protected":false},"author":2,"featured_media":881857,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[182,181,507,74],"class_list":["post-881856","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artificial-intelligence","tag-ai","tag-artificial-intelligence","tag-artificialintelligence","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts\/881856","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/comments?post=881856"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/posts\/881856\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/media\/881857"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/media?parent=881856"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/categories?post=881856"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us\/wp-json\/wp\/v2\/tags?post=881856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}