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Sam Kepp (@samstack4) told social media that, after thirteen years as a dental hygienist, she had to dismiss a patient for the first time. The patient allegedly accused Kepp of \u2018retaliation\u2019 while cleaning her teeth.<\/p>\n
\u201cI was shaking like a leaf,\u201d Kepp said of the encounter on TikTok. Kepp said this wasn\u2019t her first encounter with the patient. The last time she cleaned her teeth, the patient allegedly called to complain about how Kepp cleaned her teeth.<\/p>\n
\u201cShe said she didn\u2019t like how I polished in the middle, which I scale the bottom teeth or a Cavitron, then I polish, then I finish scaling after that,\u201d Kepp explained her process. Her patient preferred a coarse polish and alleged her teeth \u201cfelt grimy\u201d and were \u201cin a different color\u201d after leaving Kepp\u2019s service.<\/p>\n
\u201cSo, even though she didn\u2019t like my cleaning and she called to complain about me, she said she only wanted to see me and to let her know if I\u2019m ever out of the office so she can reschedule with me,\u201d Kepp alleged. Although the woman wasn\u2019t satisfied with Kepp\u2019s service, she still wanted to see her, much like a Texas customer who kept returning to the same lash<\/a> tech after complaining. After rescheduling, the woman returned for Kepp\u2019s next available date.<\/p>\n When the woman sat in Kepp\u2019s chair, she allegedly admitted she had called and complained about her. Kepp said she knew about it and had read the note from the front desk. She claimed to be mentally prepared and ignored her patient\u2019s remarks. \u201cI was mentally prepared to have a harder cleaning and just try to be as kind and professional as possible,\u201d Kepp said.<\/p>\n Then, her patient allegedly complained about waiting five minutes at the dental office. Kepp said she apologized immediately and said that sometimes patients have to wait. Nevertheless, she allegedly reassured the patient that she would finish the service on time.<\/p>\n She didn\u2019t finish cleaning the woman\u2019s teeth <\/p>\n \u201cThen, I showed her in the mirror what calculus and plaque is, and why I polish first and showed her how easily it comes off with the polisher and how tartar doesn\u2019t come off,\u201d Kepp said. Nevertheless, Kepp also told her patient she would be happy to polish her teeth at the end instead of at the start. Kepp also suggested the customer book a different hygienist who polishes differently next time. The patient allegedly became upset and told Kepp to \u201cjust do it the right way\u201d because she wanted to keep her as her hygienist. Kepp said she wouldn\u2019t let someone less knowledgeable dictate how she does her job.<\/p>\n<\/p>\n She started Cavitroning and explained to the customer why it was necessary. Kepp said she explained it to the customer \u201clike she was a toddler\u201d to avoid miscommunication. The customer allegedly tolerated the Cavitron until she proceeded with the lower left section.<\/p>\n \u201cShe\u2019s like, \u2018Is this some retaliation going on?\u2019\u201d Kepp removed the relief, and the patient allegedly asked if she was \u2018retaliating.\u2019 Kepp explained she wasn\u2019t, and that her patient had buildup below her gums. She also placed her hand on the patient\u2019s shoulder and promised she wouldn\u2019t retaliate or hurt her.<\/p>\n Regardless, the patient allegedly raised her voice and said, \u201cWell, finish up.\u201d Kepp started with the Cavitron again, but then changed her mind. \u201cNo one\u2019s gonna come in and treat me this way. You are not talking to me that way. You\u2019re not gonna dictate how I do your cleaning,\u201d Kepp said. She told her dentist about the incident, and they backed her up and dismissed the patient. Although the patient eventually returned,<\/a> Kepp confirmed that a different hygienist handled her. While Kepp\u2019s patient allegedly spoke ill of her services, she didn\u2019t sue her, unlike this mechanic, who got a $100,000 lawsuit over an air filter<\/a> change.<\/p>\n Have a tip we should know? [email\u00a0protected]<\/a><\/p>\n