A United Airlines aircraft is seen on the ramp at President Donald J. Trump International Airport in West Palm Beach, Florida, on Oct. 10, 2026.<\/p>\n
Christopher Beckett | Nurphoto | Getty Images<\/p>\n
United Airlines<\/a> said on Wednesday it would restrict AI bots’ access to its \u2060digital platforms, citing data security, in the latest pushback \u200bagainst AI agents \u200bincreasingly capable \u200bof planning and booking trips for travelers.<\/p>\n Companies across industries \u2060are \u200ctaking divergent approaches to the \u2060rapid rise of AI agents capable of carrying out tasks on behalf of users \u2014 some restricting access \u200cto protect their platforms, others embracing partnerships.<\/p>\n Amazon<\/a> has blocked Meta’s<\/a> AI \u200bagent Muse, while Walmart<\/a> has partnered with it.<\/p>\n Meanwhile, online travel firms such as Expedia<\/a> and Booking<\/a> are working \u2060with ChatGPT-parent OpenAI.<\/p>\n United warned that sharing \u200caccount credentials with third-party AI \u200cassistants could expose sensitive information and lead to unintended purchases, account modifications or the unauthorized use \u2060of frequent-flyer miles.<\/p>\n It also said automated \u2060AI tools performing actions like flight \u2060check-in \u2014 which requires human acknowledgment for prohibited items such as explosives \u2014 could \u200bcreate regulatory risks.<\/p>\n The \u200ccarrier said it would take steps to restrict access both directly through its digital platforms and indirectly through travel agencies and aggregators, including \u200bupdates to its booking, ticketing \u200cand distribution policies.<\/p>\n