customer service

Nikki Kellett (@nikki_kellett) is sounding the alarm about Walmart’s customer service line. She discovers that the retail giant…

Pexels Customer service employees are not therapists, but some customers don’t seem to understand that. In this story,…

A Bay Area businessman’s first ride in a driverless Waymo turned into an airport nightmare when the robotaxi…

Pexels/Reddit Many graphic design clients are very specific about what they want for their ads. It has to…

Israeli AI agent startup Wonderful has raised $150 million in a Series B funding round that values it…

Verizon is offering a very small mea culpa after Wednesday’s massive outage, which drew more than 1.5 million…

Google faces a new antitrust trial after ruling declaring search engine a monopoly One month after a judge…

Despite the overconsumption culture that plagues the modern world, some consumers, actually prefer to not buy new electronic…

By Deepa Seetharaman, Supantha Mukherjee and Krystal Hu SAN FRANCISCO/STOCKHOLM, Dec 16 – Last spring, CellarTracker, a wine-collection…

Sierra, a 21-month-old, San Francisco-based startup that builds customer service AI agents for enterprises, announced on Friday that…

Text by | Zhang Ziyi Edited by | Yuan Silai 36Kr learned that xTool, a consumer-grade laser engraver…

Amazon.com Inc. has sent a cease-and-desist letter to Perplexity AI Inc. demanding that the artificial intelligence search startup…

Woman calls Walmart’s AI customer service system. Then she catches it saying something shady: ‘Sounds like I’m buying a voice changer’